Unable to connect internet!
Answers
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Hello. Both apple products. iPhone 13 Pro iOS 18.3.1. iPad Pro 12.9 4th gen iOS 18.3.1. I think both are about 4 years old
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Thank you so much for the reply. I am sorry I could not get you connected. I will ask our CM to help out on this. Thank you for your patience. I will get back to you once I hear something 🤗
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Hi Claire, I have received back information.
Would you please try reinstalling the app on both devices.
If that does not work please use the contact us (through your game or the form: here is the link
👉️ ) to investigate this further.
Please let us know if you get it corrected. 💕
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I am having the same issue. I tried everything including contacting support and as a result they directed me to post the issue here. And here people get directed back to contact us. This is clearly a bug in the game and yet noone is saying that.
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Hi nesyougle & Claire666,
Thanks for sharing your experiences, I completely understand how frustrating this must be. We definitely want to help get this sorted out!
Could you both try restarting your device?
If the issue continues, could you please share your Game ID with us? This will help the team investigate further.
You can find it by following these steps:
- Open the game and tap the settings cogwheel (bottom left).
- On the next screen, check the bottom left, your Player ID is the long number below the game version and language.
Once you have it, just send it over, and we will report this to the studio 😉
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