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Hi! I started playing king Solitaire yesturday and is an interesting game. But i am unable to connect to internet since the start.
Can you please assist on this matter.
No
its really disappointing that no one is responding on this matter in the community. I have also emailed them 3 times where an automatic response is sent but no action is taken. I guess we either play the game existing way or leave it..
hello. Is the internet issue any closer to being sorted out ?
I love this game but it’s so annoying I can’t join in with the extra games due to internet connection. my I’d #5490362243.
I don’t have Wi-Fi at home, it’s the area I live in. I need to been able to play off my mobile data
many thanks.
hello!
I have tried all of the above instruction. None works. There is a glitch in the all itself.
my id is:15531824964
hello. My id#5490362243. I did get some internet connection for a while. Just started working one day. It has now stopped working again
Thank you for letting us know. Please have patience until we can get this figured out 🤗
hello I’m having the same issue and i tried the solutions provided but it still says no internet. My player ID is 5801407414
Hi nesyougle & Claire666,
Thanks for sharing your experiences, I completely understand how frustrating this must be. We definitely want to help get this sorted out!
Could you both try restarting your device?
If the issue continues, could you please share your Game ID with us? This will help the team investigate further.
You can find it by following these steps:
Once you have it, just send it over, and we will report this to the studio 😉
I am having the same issue. I tried everything including contacting support and as a result they directed me to post the issue here. And here people get directed back to contact us. This is clearly a bug in the game and yet noone is saying that.
Hi Claire, I have received back information.
Would you please try reinstalling the app on both devices.
If that does not work please use the contact us (through your game or the form: here is the link
👉️ https://soporto.king.com/contact ) to investigate this further.
Please let us know if you get it corrected. 💕
Thank you so much for the reply. I am sorry I could not get you connected. I will ask our CM to help out on this. Thank you for your patience. I will get back to you once I hear something 🤗
Hello. Both apple products. iPhone 13 Pro iOS 18.3.1. iPad Pro 12.9 4th gen iOS 18.3.1. I think both are about 4 years old
Thank you for the information Claire. One more thing please. I am presuming they are both Apple products. Can you tell me what IOS they are. Anotherwords how old are they and are you sure there is no updates. 💕
hello thank you for your response. Yes I have unlimited data. Playing on iPad Pro. With latest update. Also tried on iPhone which has unlimited data too. Still no joy. Yes tried the soft reset.
Thank you for your response. I can check with my CM on Monday. Are you sure you have enough data?
By any chance have you tried playing it on your Ipad. If not, lets see if it works there.
You said you already did a soft reset ( logging out of game, turn your phone off, the logging back in) on your game and it still does not work. Just checking to make sure we have tested everything
Can you please let us know which phone you are using
💕
my iPad and iPhone both have their only own data plans.
I don’t have Wi-Fi at home. I live in the sticks. (UK) My data works fine on all my other apps including all the candy crushes. Just doesn’t work for solitaire. Does solitaire actually need Wi-Fi ?
Is it saying that it is not connecting to WIFI? 🤗
I’m having the same problem. So frustrating. Followed all the advice I can find. Nothing works.
Sorry you are having this problem.
We can do a soft reset ~ log out of your game (Do not delete the app). Be sure you remember your login in information.
Turn your phone off and let it sit a few seconds. Turn your phone back on and sign back in with your login information.
Check your phone and make sure your wifi is strong.
Hopefully that will get you connected.
Please let us know if this works 💕
Have you try to contact the game support team?
First, open the game app. Then, go to Settings (gear icon). Tap the ? icon and choose the topic of your issue. Scroll all the way down and select Contact Us. Click on it and fill a simple form. Lastly, check your email and reply again with you problem if your inbox received an automatic reply.
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Maybe your internet is not stable? Can you provide us screenshot?
everything is working for me except the internet on the game. I have also tried restarting the wifi and phone.
i think there is glitch on the game.
As per research this has happened in past in the candy crush pyramid game also with other users. Might be the same issue.
how come any prize or coins I win from the Yeti climb has not been given for the past three days now? You take away the running coin count to earn and make us wait four hours, but don’t give us the rewards we win when doing the side quest.
Logging in my account
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