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Why no internet
You need an internet connection to access this content ??
Although my mobile is connected to the internet !!
Even though I have an account in the game
Help me please
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Hi @Mo7mmed_G_S I still get this on the same device I have always played on, even now. I move my phone and keep playing, it does re-connect. I don't loose any boosters or progress. I understand it is frustrating, I think this is a teething problem with the new game. I am sure this will be improved. Please keep playing 💜
Welcome.☺️ I hope you are all well. Dear King Games Team.😊 I'm still having the same problem, even after updating the game to the latest version.😔 I thought the problem was with my phone. I replaced it with a new one, downloaded the game on my new phone, and logged in. I was able to log in, but the problem persists.😭
What's the solution? Please advise 🥺
Hi dear @Mo7mmed_G_S I am still getting the internet problems as you have explained.
I play on my phone. I can still play, and by moving my device and playing, the game re-connects. It is strange, however I understand this is a new game, there is testing, and also problem fixing. I hope it gets fixed soon and you will enjoy playing again soon 🤗💜
Hi and I know it is so frustrating. 😕 They are working hard to get that fixed. So sorry!🤗 Lets hope it gets fixed this coming week. Fingers, toes and eyes crossed 💕
I can't use the new features 😖
and enter the confrontation 😭😭
I am still waiting.. to solve the problem 🥹
Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Thanks for understanding and have a wonderful day!
Hi @Adyea , I know it is so frustrating. I have reported the problem and hope we can get that fixed soon. We ask for your patience. Will let everyone know once out Team has a fix 💕
I still have the same problem though I have changed the password 3 times and switched off my phone several times. I can login on this portal, but still not on the game. It's frustrating!
Thank you very much, that's very kind of you.
It's not my wonderful words, it's you who are the wonderful person
I wish you all the best and success, let's make society more beautiful☺️
Hi, your words are absolutely wonderful. Please do not worry. Hope you have a nice weekend. 🤗
Thanks for this useful information..
I won't delete the game anymore..😅 I'm still learning about the game ☺️ I'll wait.....
Thank you very much💜🫡
Please do NOT delete a King game and reinstall! You will loose all the boosters you have earnt.
I am still learning about the game. I love it very much, and understand there are issues.
Please hang on with us 🤗💜
Thank you very much for your kind and helpful words, interest and help.
I have updated the game to the latest version, although I am constantly following the updates first hand in some of the King games I have downloaded...
The problem still exists in this game, I will add a picture that I forgot to add before...
Even this tool which I think is free I can't use it because of the same problem.. I have used it only once since I downloaded the game and I don't know how it worked only once.
I wondered just like you if it was because of the landscape mode and moved my phone in all directions and there was no result..
I deleted the game and deleted all its files then downloaded it again.. and the same problem still exists. I hope you find the solution so that the game becomes one of the most beautiful games.. Thank you very much.
Hi @Mo7mmed_G_S welcome to Solitaire my friend.
Your translation reads very well in English, thank you.
Your first screen shot is very helpful, please do not post your personal details (email address) for your own safety.
I have had the same on my screen too, especially over the last 2 days. I kept moving my phone and it seemed to connect again when I was playing levels. I was wondering whether it is because it is landscape mode only.
The game is very new.
I have seen a comment on another 25 levels released, totalling 1050.
Please check your game app for the latest updates, I know I will be doing just that 😊
Thank you, that's very kind of you...
I don't speak English because I'm an Arab and I use a translator, I'm trying to get what I want to say across and I hope it's understandable to you..
I tried the method you told me to try, but unfortunately it didn't solve the problem.
But I will be patient and keep playing whether I find a solution to the problem or not... Although I'm sure you will find a solution to the problem, because your interest is very noticeable. I wish you all the best and success always.. Thank you..
لقد وصلت المستوى 700 🥲
I also had this problem and I think it is a software problem, as the problem has been there since the beginning of the game.
Thank you so much for your kind words. The Team is working hard. We will let you know just as soon as we know 💕 Thank you for your patience 🤗
Thank you very much for helping me I will do what you told me and if the process succeeds, Thank you, If the process fails I will be patient until you find a solution to the problem, I am a fan of King games I wish you more progress, development and creativity in your field, Do not deprive us of your new works Thank you very much
Hi and welcome to the Candy Crush Solitaire family. Thank you so much for the screenshot. We appreciate it.
We are aware of this problem and have passed this on to our CM.
We have asked everyone to make sure their phone has been updated.
Also log out of your game (Do Not delete the app), then turn your phone off. Let it set for about 10 seconds, the turn on your phone and log back into your game with your email and password.
If this does not work, we ask for your patience while they find a fix on this problem 🤗
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I am getting robbed of coins
