Comments
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Hey there. I hope you're doing well. I'm sorry to hear you're not receiving your Weekly Challenge rewards. In order to properly investigate this, could you please share a video of this issue if it happens again? In the meantime, please reach out to our player support team so they can look into compensate you for rewards…
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Hey there! I hope you're doing well. I understand your concern about the video adverts feature that would give you free items no longer appearing in your game, and would like to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in…
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Hey there. I hope you’re doing well. I’m sorry to hear that the Bake a Cake feature is currently unavailable for you, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like these are bonus…
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Hey there @JillyJill . Hope you're doing well. I’m sorry to hear that the Bakery is currently unavailable for you, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like these are bonus features…
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Hey there @Hendo997 and @melego . I hope you're doing well. I'm sorry to hear you're both having trouble with level 18418. I've checked on our side and we found no issues, which isn't to say you're not experiencing any. In order to understand what you're experiencing on your side, would you be so kind as to share a video…
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Hey there! I hope you're doing well. I understand you're having some trouble recovering your old progress. For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you:…
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Hey there @MaheshPrsdShah ! I hope you're doing well. I understand you're having some trouble receiving your Candy Pins 240 Gold Bars reward after completing the collection. I would love to be able to assist, but for issues of this kind, it's best to reach out to our player support team, as they have the proper tools…
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Hey there. I hope you're doing well. I’m sorry to hear that the Teams feature is currently unavailable despite you having reached level 23, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that special events like…
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Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
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Hey there, I hope you're doing well. I'm sorry to hear this is happening. I've located the emails you've sent to our support and have now replied to you in ticket 16186926. Thanks and have a great day!
