Kevin_

Game Expert

Comments

  • Hi @emilyantoniette, I am sorry to hear that you have trouble with claiming the Bday deck. Do not worry I have gone ahead and added it into your game. Please restart the game app or log out and back in to ensure it is delivered in case you still do not see it. Have a nice day!
    in Claim 1 year anniversary deck Comment by Kevin_ February 5
  • Hi @dashwood32097, I am sorry to hear you do not have the opt out skip button as I understand is convenient. Please note that the Studio is always running different tests so is possible that you are included where there is no skip button, however I understand your point so we will share it the team. Make sure to always…
    in Can't skip Candy Royale Comment by Kevin_ February 5
  • Hi @king122174 and welcome to the Community! What are you exactly trying to do? Do you mean that you want to synch your progress across different devices?
    in sync games Comment by Kevin_ February 4
  • Hi @STROUMF, I am sorry to hear you are having trouble with lives. Please note that if you have full lives and unclaimed inbox messages, lives from Team Members will be converted to Magic Beans instead. If you lose a life and a team member accepts your life request in your inbox then you will receive a life message. Hope…
    in LIVES. Comment by Kevin_ February 4
  • Hi @king5786 , I am sorry to hear that you have not received your purchased Gold Bars. Have you email King support about this? If you have, could you please share your ticket number? Otherwise, please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with…
    in Purchases Comment by Kevin_ January 31
  • Hi @Lime99, I am sorry to hear that you are having trouble with these Ads. I will be happy to report this to the appropriate team, however could you please help me with some additional details? Day and time the Ad was seen Type of Ad format: video/static image Screenshot of the Ad in question Company name & URL links…
    in offensive ads Comment by Kevin_ January 30
  • Hi @LarryWard573 and welcome to the Community! I am sorry to hear that you had trouble with the game graphics and using your boosters. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and…
    in How come i can't use my power ups during game play Comment by Kevin_ January 29
  • Hi @cat87543 and welcome to the Community! I am sorry to hear that you are facing issues with the Disney Ads. I really appreciate all the details. To help with your report, could you please also confirm the User ID from your account? To do that, just open your game and follow these steps: 1- Tap on the Gearwheel icon in…
    in Ads not granting awards Comment by Kevin_ January 29
  • Hi @rosaid95 and welcome to the Community! I am happy to hear you want to restore your progress on your new device. Please check out this article to help you recover your progress: New device? Here's how to transfer your Candy Crush Soda Saga progress!
    in New tajblet want to recoup my cormer score Comment by Kevin_ January 29
  • Hi @Caro63, I am sorry to hear that you are having trouble with your purchase. Please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your purchase ensuring that your receive a reply as soon as possible. However if you have any issues getting an…
    in Hice una compra y aún no la activan Comment by Kevin_ January 29
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