QueenB

Community Manager

Jumping back in here because your answers are super interesting 👀 [info callout] If you're new here in the Community - We would love to hear from you too 😃 We’ve seen a mix of players who: Always check the objective before starting And others who just jump straight into the level Now we're really curious about this: 👉 Has…

Hi @melindaleow 😊 Welcome to the Community! I understand how worrying it is when your progress doesn’t show up on a new device so let’s try a few quick things first: 1. Make sure you’re logged into the correct Facebook account Sometimes this is the main reason so double check it’s the same one you used before. 2. Restart…

Hi @Dipti_Jigar_Shah 😊 Thanks for reaching out, and I’m really sorry to hear about this, especially when the payment has already gone through. For purchase-related issues like this, the best and fastest way to get help is to contact our Player Support team directly from the game. They can securely check your account and…

Hi @king9137 Could you share the error message that you get in the game app that is telling you the game is not connected? We have a reported issue HERE which I'm trying to figure out if your issue is related 🤔

Hi everyone 😊 Thanks for jumping in to help, @Alienscar, really appreciate you taking the time to support other players. It looks like there might be a bit of confusion around what exactly is happening here, so let’s wait for @cvkraju007 to come back with a bit more detail so we can better understand the situation and…

Hi @Carol-38 🤗 First of all, thank you for taking the time to put this together. I’m really sorry I missed your post earlier 😣 I completely understand your last message. You clearly put a lot of time into explaining your idea and even creating examples to show how it could work, so it’s absolutely fair to expect some kind…

Hi @Carol-38, Yes, I saw it and I replied to it HERE, maybe the tag never made it…. but just so you are aware, I've passed on your details to the team that it did not work for your game and I have already reported to the team about the Booster Wheel timer not matching so this could be related somehow but let's see what…

@1839007815 your level should be fixed! Can you please restart your device and give the level another try? Let me know how it goes 🙏

Thanks @PummyRaj and @MannyFae for jumping in 🤗 @1839007815 I'm on it and reporting to the team ASAP… hang in there 😉

Also, a big kudos to @christinewupp for jumping in and helping out by quickly spotting what was going on 🤩