QueenB

Community Manager

Comments

  • Hi @alex_jamz1 👋 Just wanted to let you know that the team is currently investigating why blue Candies are not being added correctly to the All Stars leaderboard, so this issue is already being looked into. No need to send anything else right now. Please keep an eye on your game, and if the problem continues after a while,…
    in Blue Candies not getting counted on new levels! Edited by CM: Under INvestigation! Comment by QueenB March 6
  • Hi @FireWife8 👋 In the All Stars tournament, blue Candies are only counted when you complete new levels. Replaying older levels or previously completed levels will not add blue Candies to your leaderboard total. That said, thanks for mentioning this. The team is currently investigating reports where blue Candies are not…
    in Blue Candies not getting counted on new levels! Edited by CM: Under INvestigation! Comment by QueenB March 6
  • Hi @anbamber95 👋 Sorry to hear you're running into this, that’s definitely not a great experience. The good news is that the team is already looking into reports about Blue Candies not being counted correctly in the All Stars leaderboard, so that part is currently being investigated. Since you’ve already contacted Player…
    in Blue Candies not getting counted on new levels! Edited by CM: Under INvestigation! Comment by QueenB March 6
  • Perfect thank you for confirming this 🙏 So this issue should have been fixed a while ago 🤔… which game app version do you have installed and can you let me know what is your Game ID? Here’s how to find it:👉 How to find your Game ID Also, keep playing as it should not happen every time and I'll wait for your reply!
    in Why the game keeps hang up?! Facing almost 5 times today. Comment by QueenB March 6
  • Hi @sher54, Could you share a screenshot of the game so we can have a look at the font size? Thank you ☺️
    in font size on candy crush Comment by QueenB March 6
  • Hi @mrmilkins 👋 The 10x Multiplier Tokens activates immediately once it’s selected and the score from that round is counted right away. Because of that, it's not possible to restore the multiplier once it has been used. I understand it can be frustrating if it was triggered by accident and your feedback about the placement…
    in 10x accident Comment by QueenB March 6
  • Hi @Alienscar 😊 You’re absolutely right about the Booster Wheel… The question that came up was mainly about whether the Daily Treat Machine followed the same reset logic. I checked with the team and they confirmed that it also resets at midnight and takes the player’s timezone into account. So both features reset daily…
    in Reward Spin Wheel Comment by QueenB March 6
  • Hi @michimune All players receive 6 tokens in total for the tournament, and they can be activated during active leaderboard rounds to boost your score for a limited time. Good luck in the competition 🍬💙
    in Oohh it's that time again... 👀 All Stars is back March 5th. Are you ready? ⭐️🍬🏆 Comment by QueenB March 6
  • Hi @KarwanBB 😊 Thanks for confirming about the date change. Just to make sure everything is set correctly now, could you please check: • Is your phone’s date set back to the correct current date? • Is “Automatic date and time” turned on in your device settings? After checking that, please fully close the game and restart…
    in Please help me ,Booster Wheel Timing Reset Comment by QueenB March 5
  • Hi @cookiemae 😊 That’s actually a very fair question. And you’re right, sometimes when players see differences in features or offers, it’s because they’re part of a test. We test a lot of things in Candy Crush Saga before they’re released to everyone. Different teams run different experiments at different times, and they…
    in Test groups. Comment by QueenB March 5
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