QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/comment/3413112#Comment_3413112 Hi @vickyhamraz and thanks so much for sharing the screenshot,that really helps! Since you’re on Android, one thing you can try is clearing the cache of your game app (don’t worry, this won’t delete your progress as long as you’re…

https://community.king.com/en/candy-crush-saga/discussion/comment/3413059#Comment_3413059 Can you take a screenshot of the page you get stuck on so we can have a closer look? Thanks 🙂

https://community.king.com/en/candy-crush-saga/discussion/510156/all-auxiliary-tools-disappeared Hi @redaalnakeb, Welcome to the Community! I know it’s disappointing to see your boosters gone when moving to a new phone. Unfortunately, boosters and saved lives are stored locally on the device, so they don’t transfer when…

https://community.king.com/en/candy-crush-saga/discussion/510157/private-policy Hi @vickyhamraz, Welcome to the Community! It looks like your game is asking you to review the Privacy Policy before you can continue. Once you accept it, the pop-up shouldn’t keep appearing. If it does, here are a few things you can try: Make…

https://community.king.com/en/candy-crush-saga/discussion/510126/como-faco-para-entrar-no-festival-do-candy-crush-saga Hi @Nina9898 , Welcome to the Community! Could you tell us a bit more about what you mean by the Candy Crush Saga festival? At the moment, there isn’t an event with that exact name in the game. Sometimes…

https://community.king.com/en/candy-crush-saga/discussion/comment/3412980#Comment_3412980 Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps. Appreciate you…

https://community.king.com/en/candy-crush-saga/discussion/510121/compras-e-pagamento Hi @Felixjunior69 , Welcome to the Community! Sorry to hear your gold bars didn’t arrive… I know that’s frustrating after making purchases. Don’t worry though, this can be fixed. Since payment issues involve personal account details, only…

https://community.king.com/en/candy-crush-saga/discussion/510123/where-is-the-play-button Hi @cwalker2315 , Welcome to the Community! Once you sign in with your account, the game should open directly to the main map where you see your current level. From there: Tap on the level icon (the next one in line) to start playing.…

https://community.king.com/en/candy-crush-saga/discussion/510139/new-phone-lost-my-level Hi @redviking2008 and Welcome to the Community! Don’t worry, your progress isn’t lost forever. You just need to log back into the same account you used before (Facebook or King account). If you used Facebook, log into the game with the…

https://community.king.com/en/candy-crush-saga/discussion/510138/why-is-my-network-connection-not-working Hi and welcome to the Community! Sometimes the game can have trouble connecting, even if your internet works fine elsewhere. Try these quick steps: Make sure your device has a stable Wi-Fi or mobile data connection.…