Are you having issue with the Diamond Counter in Diamond Diaries?

QueenMiaQueenMia Posts: 1,681 Community Manager

Some of you have been sharing that they're having issues with collecting diamonds. Our Team is currently investigating but in order for us to see the impact and understand the issue, it would be very helpful if you could let us know below:

1 . If you're having the issue and 2 . what browser/platform you are playing on. 

A screenshot or any other useful information are welcome!

Thanks a lot everyone, your help is precious, just like Diamonds ;)

Mia


Welcome to the King Community! Check our Discussions Section to find out how to win Gold, Boosters or goodies!

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Come on guys, let's count to 1000 together!

Best Answers

  • QueenMiaQueenMia Posts: 1,681 Community Manager
    Accepted Answer

    Hi everyone,

    Really sorry about this, we are still looking into it and I am waiting for updates to give you. I will comment and let you know asap.

    Please rest assure we are not forgetting nor ignoring, we're just trying to find out if there is an issue and if so, what it is. 

    Note that whenever you complete a mission, the diamond counter disappears, hence it might not always be due to technical problem but simply that you have finished the mission. 

    I'm trying to get the best answer to all of you, but since you're all on different levels and playing on different devices, it's pretty hard to identify the reasons. 

    Speak soon and until then, don't forget to have a nice day!

    Mia

    Accepted Answer

    Welcome to the King Community! Check our Discussions Section to find out how to win Gold, Boosters or goodies!

    BW3 Fan? Get your goodies here!
    Come on guys, let's count to 1000 together!
  • QueenMiaQueenMia Posts: 1,681 Community Manager
    Accepted Answer

    Hi everyone,

    Just a reminder that if you don't see the Diamond Counter anymore, it might also be because you have already completed all the available Necklaces.

    However, there seems to be some issues with it as well, and our developers are still busy investigating and trying to understand if your case is normal behaviour or not. 

    Please make sure that it is not because you haven't completed the mission and if not, give us as much details as possible.

    Thanks very much for all your help and patience.

    Mia

    Accepted Answer

    Welcome to the King Community! Check our Discussions Section to find out how to win Gold, Boosters or goodies!

    BW3 Fan? Get your goodies here!
    Come on guys, let's count to 1000 together!
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Answers

  • Billy123Billy123 Posts: 0

    Hi queen Mia my diamond counter finished 2 weeks ago there nothing there to build my jewerlery I play on iPhone and I pad and through face book please help thanks because I think this is a great game 

  • I haven't gotten any new patterns and haven't been able to collect diamonds for at least the past week. I play on my iPhone and I hope that this is resolved soon since I love this game.

  • Having issues since started playing this is the third time its stopped and its now a couple of weeks worth no counting last time i had over 600 diamonds when it eventually loaded goodness knows what I'm up to now

  • QueenMiaQueenMia Posts: 1,681 Community Manager

    Thanks for letting us know, guys! We are looking into it! 


    Welcome to the King Community! Check our Discussions Section to find out how to win Gold, Boosters or goodies!

    BW3 Fan? Get your goodies here!
    Come on guys, let's count to 1000 together!
  • Marcella_UXMarcella_UX Posts: 5

    Same thing. Diamond counter stopped about 3 weeks ago. Level 545. Playing on iPhone 5 iOSX 10.3.3

  • SworkSwork Posts: 1

    Same thing here too. Mine stopped collecting and giving patterns in the 400’s levels. Game was just updated and got a bit excited, but still no fix!!?? 

  • QueenMiaQueenMia Posts: 1,681 Community Manager

    Hi all, thanks for the info. Could you please let me know how many diamonds you had when it stopped?


    Welcome to the King Community! Check our Discussions Section to find out how to win Gold, Boosters or goodies!

    BW3 Fan? Get your goodies here!
    Come on guys, let's count to 1000 together!
  • ELLESARELLESAR Posts: 1

    I honestly don't remember. I think that I had just completed a blueprint and then just never got another one. I continued playing so I know that I beat probably about 10 or 11 levels and didn't collect those diamonds.

  • Billy123Billy123 Posts: 0

    I had just completed one and received my gold then there was no more around the 450 level 

  • Marcella_UXMarcella_UX Posts: 5
    edited October 3

    Hi all, thanks for the info. Could you please let me know how many diamonds you had when it stopped?

    I was on level 460 or so when the diamond counter stopped. I have no idea what the total count of diamonds was then, but now I'm on level 549 on my mobile phone and level 520 if I open the game up via Facebook so now I'm only playing on my mobile phone. Also - 3 days ago all my power-up disappeared! I had 5 birds, 6 color blasts, 6 blasts, 2 hammers. I'd like my power-ups restored if possible and want to know how to sync desktop and mobile. They were pretty synched up as of 2-3 weeks ago and now they're not at all. And yes, my mobile is connected to Facebook.
  • Pummy_RajPummy_Raj Posts: 192 ✭✭✭
    edited October 5

    Hello! Mia,

    Diamond Counter in my game is still MIA!!!  It's been 2-3 months.  So, I do not remember where the count was!!  I play on Android Mobile, Chrome, Edge & Game-Room platforms. 

    Boosters are still disappearing WITHOUT USING on all above platforms & also issue with LIVES still persists.  Just an update from our last issue.

    Thanks! 

    *** All the King Games are NOT LOADING today on any of the platforms & on mobile phone, it's taking a lot longer to load (NO internet connection issue).  

  • I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response. 

    No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks. 

    I don't understand how suddenly the whole diamond aspect disappeared but that is the case. 

    I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game. 

    I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show. 

    Game isn't fun anymore without the main part of the game working. 

    Very disappointed. 

  • Follow up to answer above. I too find that given lives and boosters disappear regularly. Again,  disappointed. 

  • I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response. 

    No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks. 

    I don't understand how suddenly the whole diamond aspect disappeared but that is the case. 

    I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game. 

    I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show. 

    Game isn't fun anymore without the main part of the game working. 

    Very disappointed. 

    i have the exact same issue
  • Ohstop1Ohstop1 Posts: 3

    I first beat level 317 in my game a few days ago and it won’t move me forward to level 318. I’ve tried on multiple devices, logged on and off of Facebook and let the level fully complete and nothing. Can someone help fix this? I want to keep playing!

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