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I did goof in my original question - I said that I was playing the game on Facebook, that is NOT the case, I play on an Android mobile.Hi Terri!
A few things in case the issues may come from that: You will collect Diamonds only from new levels. The counter will disappear if you have collected all available Diamonds already. If you've run out of Jewelries and Diamonds, you've collected all available ones but rest assured our Developers are working on new ones.
If that's not the reason why you're having an issue, you might have an actual technical issue with your game. For that I recommend checking out these steps and trying them out: https://goo.gl/owWByB
I hope that helps
Jelly Jenny
I quit playing - not sure how this issue is solved?I've been asking via the in game help center for weeks and have explained over and over again and have yet to receive a real response.
No diamond counter at all. No countingof the diamonds at the end of the games. No completion of jewelry pieces. No new jewelry pieces to start. Since the diamonds are kind of the point of the game it's really no fun without them. I'm at level 514 and haven't had any diamond counter or credit for diamonds earned in weeks.
I don't understand how suddenly the whole diamond aspect disappeared but that is the case.
I play on a galaxy s7. I don't get errors or freezing, just suddenly the diamonds are no longer a part of the game.
I don't think a screenshot would help since there's nothing to show, there's just no diamond counter, no adding up of diamonds, no mention of the jewelry or new jewelry pieces to start. I've earned approximately 1500 diamonds since the whole thing started but since it's not counting them there's nothing to show.
Game isn't fun anymore without the main part of the game working.
Very disappointed.
Have not had diamond count for a few weeks and yesterday I collected boosters from the key/box....today they are gone? When will this problem be resolved? I continue to play the game but with no diamonds count, can't collect necklaces or bonus....Please fix...Thanks
Hi marebear, thank you for posting here in the community. I am going to pass your message along to a Community Manager because I thought the counting was working again. She won't be back in the office until Monday.
Hi marebear,
Thanks for your post.
I understand your feeling and I can assure you that we are looking into it. I will keep you posted asap, I'm checking again with the Studio.
Until them, thanks for your patience. Have a Sassy day!
Mia
Hi guys,
Here's an update for you: https://care.king.com/en/diamond-diaries-saga/we-are-working-on-the-diamond-counter
Mia