level 371 doesn't work properly

mom1974

Level 371 of DIAMOND DIARIES SAGA doesn't work properly; the lever doesn't push the last puppet away. It pushes it up a little bit and then the puppet falls back onto te lever. Impossible tot make it through this level. Been trying for weeks, same problem every time; last puppet doesnt get pushed into the marbels. No more fun this way. Maybe I should get rid of this game?

Diamond Lim

Hello! @mom1974 👋
Welcome to King Community! 👑
Sorry for your question because this discussion is on Diamond Diaries Saga! 

You make sure to click on "Games" to select your King game here!

 
I think this question is from Pet Rescue Saga Game. So I cannot help you as I am Diamond Diaries Expert Player and haven't playing Pet Rescue Saga!

Don't worry! I will ask Community Team will help you this issue! 😊 
( They will come back on Monday. ) 

Hello! @QueenRaffie 👋
This question is same as Pet Rescue Saga. 
Can you replace to Pet Rescue Saga? Thank you! 🤗

mom1974

NO, this is about diamond diaries level 371!
Some sort of lever pushes puppets with diamonds inside them, like in a pinball game. But the last puppet never gets shot into the marbels or what ever you call rhe round things. The pushy stick pushes underneath the puppet.
At other games I am way further in the levels, so YES, this realy is about Diamond diaries. 
Look at that level and see what it does, before you answer, please. 

mom1974

Do NOT remove this discussion to another game!! This is about DIAMOND  DIARIES SAGA!!!!!!!!!!!

Diamond Lim

Oh! Okay! It's my mistake!
( Hello again! @QueenRaffie 👋
Please don't replace any King's Game as I think the player asks this game's question and ignore my previous reply. ) 

I check this level is NO problem on this game just now! ( I play it by mobile ) @mom1974 👌

You can try again to play this level until the lever will push up the dolls! 😉
( I think this lever has little problem on sometimes. ) 

I show you this level on my screenshot! 


** Please don't destroy the purple blockers, if you destroy any one purple blocker, the lever will cannot push up the doll far away! **

I complete this level with 2nd try today! 


If the lever still cannot push up the dolls many times when you are playing on mobile or PC, please take a screenshot of this level then let Community Team will check to help you this level's issue! 

Here are instructions how to take a screenshot, please visit:

https://www.take-a-screenshot.org/

I also mentioned you to join this game's contest to win gold bars! 

💎 Win free gold bars! Complete the word puzzle (Part 1) 💎 (It's ended on 21st October 2019) 
https://community.king.com/en/diamond-diaries-saga/discussion/comment/474225/p1

** Remember you complete the puzzles (Part 1 and 2), you can win special badge! ** 🏅

Have a SASSY weekend! ♥️

mom1974

I have been on this level for ever and the last puppet doesn't get shot away. 
The lever, or plunger as my husband says it is called, always pushes underneath the puppet, so it only moves up a little, but stays on top of the blockers.
And yeah, I did remove the blockers... that was not helping as you say 🤣

Diamond Lim

So are you complete this level today? @mom1974 😊

If the lever still cannot push up the dolls many tries, please take a screenshot to show your problem as well! 👍
Good luck for beating this level! 👍

mom1974

All you will see is the last puppet still lying on top of the blockers. But I will trie to make a screenshot on my laptop if it happens again. 

mom1974

Here you see the plunger going underneath the puppet, pushing it up, not to the right into the watr or the marbels. And that happens every single time..

Diamond Lim

Okay! @mom1974 👌
I will ask Community Team will help you this problem on this game! 😉
( They will back on Monday! )

Hello! @QueenRaffie 👋
The player stuck this level as the plunger cannot push up the last doll.
You check to see the player's screenshot for you on previous reply! 
Please fix this problem! Your Game Studio Team! Thank you! 😊

mom1974

Thank you!

mom1974

Still doesn't work; I gathered 141 diamonds in this level alone, and some more for the previous necklace. I already missed 5 keys or so. It's no more fun.

Diamond Lim

Hello! @mom1974 👋
Sorry for my late reply! Because maybe their team is very busy! 

Don't worry! I will mention @QueenRaffie will help you this issue! 😉

LadyRaffie

Hello @mom1974

Welcome to our Community

Let me pass this to the Studio for the to investigate and i will get back to you as soon as possible

mom1974

Okay, I'll wait for it. Thanks!

LadyRaffie

Hello @mom1974

Can you try to close the browser, clear cache and open it again? 
It should be working and improved now

Have a Sassy day