How come it won't let me collect my reward for collecting all the jewels?

Mara61

I'm on level 347 and I have been trying to collect my reward for a week now and I can't play.

LadyRaffie

Hello @Mara61

Welcome to our Community
Can you explain me a little bit what happens when you try to collect the rewards? Is there any "error" message that you get? 
Could you please provide me also your Game Id and a screenshot of your issue? 

Here you have the link on how to find your Game Id

For instructions on how to take a screenshot, please visit:

https://www.take-a-screenshot.org/

Thanks and have a Sassy day