I lost my progress on my computer

SantaB

Have recently changed my facebook password and since can not progress with Diamond Diaries Saga on the computer. It is stuck to one level, even though on my mobile phone I progressed. Anyone knows how to match those two again? The other games are fine.. thank you

Diamond_Lim

https://community.king.com/en/diamond-diaries-saga/discussion/320885/i-lost-my-progress-on-my-computer

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on this game? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

** If you want to win gold bars on this game, you can click here to find out exciting general contests then you join to answer it and you can chance to win gold bars in your King game's choice. 😊 **

Have a SASSY day! 💕

[Deleted User]

廾𝗂 @SantaB, welcome to the Community!

💎 Let's see if we can get you back on track so you can continue enjoying Diamond Diaries Saga.

---> Use either a King or a Facebook Profile to easily switch between devices & access your Game progress & Gold Bars wherever you play (Boosters & extra Lives, however, are stored locally on the device you received them on so they won't move across devices).

________________

🔻 Lost your progress? 🔻

• If you've been saving your progress, you can recover it again. There are two ways to save your progress: through King or through Facebook. Identify how you saved your progress before & follow steps accordingly:
  • If you used a King Profile ---> Go to the Settings menu & tap the orange King icon, then just submit the email address & password you saved when you set up your King Account. Once that is done, your progress should return.
  • If you linked your Game through Facebook ---> Reconnect your Game to the same Facebook Profile using the blue Facebook 'Connect' button. (Important note: if you share your device or have more than one Facebook Profile, you'll need to make sure the active Facebook Account on your device is the one you saved the progress to in the first place).

❗️ If you didn't save your progress don't panic! ---> Player Support can restore your Levels manually.

• First, make sure the Game is connected to the Facebook or King account that you want to use from now on.
• Then, head over to the Settings menu in the Game & Help Center. Choose a topic and you'll find the 'Contact us' link at the bottom of the page. Send an email to Player Support from there so they can help you you to manually restore the Levels (remember to mention what Level you were on).