Edited by CM: [Fixed!] My game is crashing!

francechong

that is what it looks like

Diamond_Lim

Hello there and Welcome to Sweet King Community! @francechong 👋😄

I am Diamond Lim (You can also called me Lim is short as well). I am still Diamond Diaries Skill Master while Diamond Diaries Moderator right now. 💎😊

We still understand your frustration while we are still very sorry as you are still patience waiting while you still cannot playing the levels on this game due to still crashing issues right now.

They’re still on the case! They’ll do everything, they can to fix the issue quickly, so you can get back to your game later.

Please be patience waiting. Also thank you for your understanding and continuing to play this game with us! 🙏🙏

You can also check out and follow this similar information here (Under Investigation: My game is crashing) and this new information here.

Have a wonderful and sassy day! 💎😄

ok1013

it’s finally working now! Yaaay 🥳💫

lazzab

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3027067#Comment_3027067

hello Diamond Lin my game is back, thank you and the team that fixed the problem 🥳

rachymaree

haven’t been able to play for over a week after completing level 850. It won’t load 851 and returns me to my phones Home Screen. I have deleted app, updated my iOS, done a hard reset on my phone, reloaded app but nothing has changed.

Diamond_Lim

Woohoo! We are very glad to hear as finally you can start playing your new levels on this game now! @ok1013 @lazzab 🙌😄

Enjoy your continue playing your new levels and you're welcome! 😄

Also thank you for continuing to play this game with us! 💎🤗

Have a wonderful and sassy day! 💎😄

Diamond_Lim

Hello there and It's me again! @francechong 👋😊

We have awesome news for you as finally I see some players can start playing the new levels while this problem has been solved and fixed on this game now. 🙌😄

If this problem hasn't been still solved and fixed while you cannot still playing the new levels on this game, here are some tricks that might be helpful :

1. Restart the game : Close all open apps and open your game ;

2. Check for updates : Please make sure your both game and software of your device are up-to-date ;
3. Memory : Make sure you have at least 2GB free memory. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
4. Reinstall : As a last resort, try deleting and then reinstalling the game. But please be aware that any Boosters or Extra Lives stored in the game may be lost after reinstalling the game, so it's worth trying to use them up before deleting and reinstalling the game.

Need further assistance? Feel free to tag me! 😉

Have a wonderful and sassy day! 💎😄

Diamond_Lim

Hello there and It's me again! @rachymaree 👋😊

We have awesome news for you as finally I see some players can start playing the new levels while this problem has been solved and fixed on this game now. 🙌😄

If this problem hasn't been still solved and fixed while you cannot still playing the new levels on this game, here are some tricks that might be helpful :

1. Restart the game : Close all open apps and open your game ;

2. Check for updates : Please make sure your both game and software of your device are up-to-date ;
3. Memory : Make sure you have at least 2GB free memory. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
4. Reinstall : As a last resort, try deleting and then reinstalling the game. But please be aware that any Boosters or Extra Lives stored in the game may be lost after reinstalling the game, so it's worth trying to use them up before deleting and reinstalling the game.

Need further assistance? Feel free to tag me! 😉

Have a wonderful and sassy day! 💎😄

toinvegas

Mine is still not working. Stuck on level 851, when I click on it the app completely crashes and goes to the home screen of my mobile phone. And I don't understand why boosters don't get saved with your profile. I have deleted and reloaded this app so many times now and I have zero boosters. Not cool. This has been frustrating and not a great experience. Disappointed since all of my favorite games are King products and none are having the amount of issues I have had with Diamond Diaries.

Diamond_Lim

Hello again! @toinvegas 👋

Okay! We still understand you are still feeling frustrating and upset, while we are still very sorry as you still cannot playing the levels while lost all of your inventory boosters and lives on this game due to still crashing issues right now. 😔

But we have awesome news for you as finally I see some players can start playing the new levels while this problem has been solved and fixed on this game now. 🙌😄

If this problem hasn't been still solved and fixed while you cannot still playing the new levels on this game, here are some tricks that might be helpful :

1. Restart the game : close all open apps and open your game ;

2. Check for updates : please make sure your both game and software of your device are up-to-date ;
3. Memory : make sure you have at least 2GB free memory. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
4. Reinstall : as a last resort, try deleting and then reinstalling the game. But please be aware that any Boosters or Extra Lives stored in the game may be lost after reinstalling the game, so it's worth trying to use them up before deleting and reinstalling the game.

Need further assistance? Feel free to tag me! 😉

Have a wonderful and sassy day! 💎😄