I sent a question on this this problem already I do not see and answer yet.. the game is not loading

dalemk3997dalemk3997 Posts: 1 Newbie

for 3 days now. I have cleared the cookies and cache, i updated chrome. I tried it on micro soft edge. what else is there to do to make it load?😪


  • Diamond LimDiamond Lim Posts: 58,444 Diamond Diaries Moderator
    edited September 27

    Hello there! @dalemk3997 👋

    Welcome to Sweet King Community! 👑

    Don't worry! How about you follow these another troubleshooting steps of Crashing/Freezing issue/bug here (Any Computer Device) or try playing in an incognito window that I hope you can playing this game. 😊

    If you have followed these steps of Crashing/Freezing issue already but still have issues with getting Diamond Diaries Saga to load fully on your PC, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they help you but it taken longer. 😉

    Unfortunately their team cannot fix this issue with PC possible but you can also download this game (Diamond Diaries Saga) if you have playing mobile device. Then you can continue saving your progress (save your current level) with Facebook/King Account. Gold Bars, some events and collect the diamond mission can still transferred but boosters and some events cannot transferred with any devices.

    I have playing this game has nothing major issues like Crashing, Level Bugs and another issues with mobile device but give up to play with PC too. 😉

    You can also participate and answer here (⭐️ Pyramid Math Problem ⭐️ Win Gold Bars ⭐️) and here (🖼 Take photos of King's Magic 🎨) that you can chance to win gold bars on this game! 😉

    Also check here :

    💫From King with love Learn more about our sweet initiatives

    Badge of the Month - September 2021 HERE

    📬 New Monthly Newsletter! Don't miss it!

    The Audio team needs you! Meet the Kingsters who "set the tone" at King here!

    What is your favorite King game? HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    Member of the Month-August 2021: rebelchild HERE

    Have a nice and safety day! 😊

  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 58,444 Diamond Diaries Moderator

    Hello there! @dalemk3997 👋

    We have some good news for you today- the tech team has just announced that the issue has been solved today. 🙌

    So you can play on a PC on Facebook or connect your game to your Facebook account if you prefer. If you've created a King account to play during the weekend, that's fine- it's always a good thing to be part of the Kingdom! 😊

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