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Edited by CM: [Fixed!] My game is crashing!

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Answers

  • Diamond_Lim
    Diamond_Lim Posts: 167,160
    edited April 28

    Hello there! 👋😄

    Welcome to Sweet King Community! 👑😊

    I am Diamond Lim (You can also called me Lim is short as well). I am still Diamond Diaries Skill Master while Diamond Diaries Moderator right now. 💎😊

    Thank you for your coming and asking this problem here. 🤗

    We have great new update of this game now! So you make update the latest version (1.76.1.0) of this game with using your Apple device first then you switch on your stable internet connection and open this game then we hope this issue has been resolved while you can continue playing the levels on this game possible now. 👇😄

    If you cannot still playing the levels while this issue has still not resolved yet after you did updated the latest version of this game with using your Apple device, please don't hesitate to ask us and you can continue commenting on this thread here that we can still checking and helping you for this problem again. 👇😊

    Also thanks for your continuing to play this game with us. 💎🤗

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    Share your favorite booster here! ☄️

    📱💻️ What is the latest level in Diamond Diaries Saga here?

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

  • Diamond_Lim
    Diamond_Lim Posts: 167,160
    edited April 28

    Hello again! 👋😊

    Don't be worry and afraid about the next update of this game. BQN537 and some players did updated the latest version of this game then they can start playing the levels as this issue has been really resolved on this game now. 👇😄

    So I promise you make sure update the latest version of this game first, then you make sure use the stable internet connection and open this game again then you can also continue playing the levels on this game soon too. 😄

    About you lost on Jeweler's Trial Challenge Feature, we are still patience waiting for Community Team replying on next week then we are not sure they will giving you gold bars or not as it's your good gesture.

    But unfortunately as we cannot help you to move your next new level as this issue has been really resolved now after the next new update. 😊

    Also thank you for continuing to play this game with us. 💎🤗

  • BQN537
    BQN537 Posts: 25,543
    edited April 28
  • pinifer
    pinifer Posts: 4

    Level 1

    edited April 28

    Hello again,

    Unfortunately the issue hasn’t been solved with your latest update. I can assure you of that as I have both your app and my iOS updated to the latest available versions. I also have a very stable internet connection. Perhaps the others players were having issues with a different level rather than 320. Please check again with your development team.

    Thanks

  • Diamond_Lim
    Diamond_Lim Posts: 167,160
    edited April 28

    Sweet! We are very happy as finally you can start playing the levels on this game successfully now after you did updated the latest version of this game. 👍😄

    Let's continue playing the levels on this game right now! 😄

    Have a wonderful and sassy day! 💎😄

  • Diamond_Lim
    Diamond_Lim Posts: 167,160
    edited April 28

    Oh Dear! That's shame for you as this game is still working while you cannot still playing this game right now after you did updated the latest version of this game and did followed all of these troubleshooting steps. 🙁

    So you can only report this problem to their Player Support team here on Contact Us and then you also don't forget to ask them your latest version of this game, mobile device and model, your Game ID and also tried following these troubleshooting steps when this game is still not working while you cannot still playing this game, so I also hope they can contact and help you for this problem too but it taken longer (but maybe today soon). 😊

    If they cannot still helping you for this problem on Contact Us, let me telling and reporting your problem to Community Team again but they are still not available on this community as it's their Easter holidays, until they will back on next Tuesday.

  • Sadie3737
    Sadie3737 Posts: 1

    Level 1

    edited April 28

    my game shuts down when I move to new level 851. I have updated app and deleted and reinstalled. Also have updated to newest software. Still not working

  • candimo
    candimo Posts: 11

    Level 2

    edited April 28

    hello @Sadie3737 did you save your game? If so, you can start it whenever you want in any device, I suppose..

  • BQN537
    BQN537 Posts: 25,543
    edited April 28

    Hi @Diamond_Lim

    Now my game is doing the same thing again 😡

Hey! Would you like to give us your opinion?