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I cannot open the presents.

ang5000

i go to open the present and then I get claiming failed and it also says the gift is ready but something went wrong. please try again. I am play on facebook.

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ang5000

thank you it is fixed.

Jelly_Jenny

Hi guys!

An update you've been waiting for: The issue with claiming gifts in Facebook should be resolved during today. Wohoo! Thanks so much, you've been so patient.

@lillymay
@Viola_Baier
I've added some Gold Bars to your game to make up for these missed out ones.

Have a Brilliant week everyone!

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Jelly_Jenny

As the issue with not receiving rewards in Facebook is thankfully resolved, I will close this thread. It is just to keep us updated on things - if you have issues with rewards in the future you can always open a new thread

Thanks for reporting

ang5000

thank you it is fixed.

Viola_Baier

Jelly_Jenny said:

Hi guys!

An update you've been waiting for: The issue with claiming gifts in Facebook should be resolved during today. Wohoo! Thanks so much, you've been so patient.

@lillymay
@Viola_Baier
I've added some Gold Bars to your game to make up for these missed out ones.

Have a Brilliant week everyone!

Thank you!!!!

Jelly_Jenny

lillymay

have 2 boxes yet neither open ... it tell's me to try later, which i have ..still not opening to reveal gift ..that was over 5 days ago

Viola_Baier

Image: https://us.v-cdn.net/6030983/uploads/editor/18/87cs7faxg4m0.png

I have the same problem.:-(

Jelly_Jenny

@curibe1
@Marusya

You guys are playing in Facebook? This should be solved soon so many thanks for your patience.

I have also added some Gold Bars to make up for these missed out ones.

Have a Sassy day

Jelly_Jenny

ladyboss said:

I havent been able to open mine either. And when i did try to open it in another window it disappeared. Now i dont have any to open nor do i have any daily log in presents. Had this problem for 3 weeks now and still unsolved.

Hi ladyboss! Just to double check you are having this issue in Facebook? Not on mobile?

Marusya

I have the same problem!

curibe1

It says there is an error and try later. I have been trying for 2 weeks. Player ID: 1019726764

ladyboss

I cant even collect my diamonds. They disappear as well

ladyboss

I havent been able to open mine either. And when i did try to open it in another window it disappeared. Now i dont have any to open nor do i have any daily log in presents. Had this problem for 3 weeks now and still unsolved.

Billy123

Thank you very much it was just that one time when the counter returned and it didn't give me anything but since that it is working fine now thank you once again for returning my gold . This is the best game ever I love it ❤️❤️

Jelly_Jenny

Hi @Billy123

Yes, like @Pummy_Raj mentioned a screenshot is always super helpful for us to understand the issue better. And if we need to notify the game studio about it, we would need as much information as possible.

In the meantime I have added the 10 Gold Bars to your game in case you missed out on those.

Have a great day!

Jelly Jenny

PummyRaj

Hello @Billy123! Welcome to the "New" KING Community

I am thinking you are asking about the 10 Gold Bars in the game "DIAMOND DIARIES SAGA". Looks like you have not received them after collecting 400 Diamonds?

I am tagging this post to the Community Manager @Jelly_Jenny. She will be able to help you with this issue

In the mean time, were you able to take a screen shot when this issue occurred? It will be more helpful for the CMs to understand the issue & look into the issue when we provide as much details as possible and also some screen shots whenever possible. Just an input for next time

Hoping for the best! Have great day/evening!

Billy123

I got my gems for 400 present opened no gold please give me my 10 gold back

PummyRaj

Hello @ang5000!

Would you mind me asking in WHAT GAME you are having this issue?? I have seen your other posts... they are in different game sections but the same issue!! I do understand about not able to open the present. I also understood that you are having this issue on the Mobile device. May I know which device it is?

For me on my Mobile Phone, it happens / happened ONLY on Farm Heroes Saga and sometimes Farm Heroes SUPER Saga. When it happens, I will try to restart the phone, turn off the Wifi & turn it on again, etc., after a couple of trials, it will work & I will be able to open my present. You have posted the complaint in "Pepper Pear Saga", "Diamond Diaries Saga" section too. I do not play "Pepper Pear Saga" but, do play "Diamond Diaries". In this game, there are NO gifts but only Mystery Boxes.

I am sure there is a fix for the issue you are facing too

Only thing is, I need more details please! So, can you please post your reply with ---
1) the Name of the Game you are having issue;
2) Device you are playing;
3) Did you try any of the "trouble shooting tips".

Will come back to you after you post your reply. Have a nice day/evening!

ang5000

now it is 3 presents. is there someone who can really help?

sabmu1

Good day twice since yesterday I've completed the diamond diaries map to collect the diamonds and I have not been able to collect the reward, it says claim reward and when I click it, it just disappears. So far I have lost out on claiming 20 gold bars. What's going on can I get some sort of redress. Its not far that I'm catching my ass to collect the required diamonds to complete the maps and then nothing.... I'm really pissed cause I've waited patiently for the maps to come back
I play on my phone because I cannot get it to load on my computer

Jelly_Jenny

Anne-12 said:

I have the same problem. I now have 2 presents that say "The gift is ready but something went wrong. Please try again." I've tried the private window in Firefox and the incognito window in Chrome, in both those cases, I have no presents at all. I've cleared the cache as well. No such luck.

Thanks for these details and for trying out the steps

We'll check this with the game team. If you are keen on helping us out even more, please could you send me a screenshot of the info that comes up when you click on this link (do not scroll down the page):

https://www.whatismybrowser.com

For instructions how to take a screen shot, please visit:

www.take-a-screenshot.org

Thanks!

Jelly Jenny