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Level 5010 will not move down
Comments
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Hello there and Welcome back again! @milk1234 ππ
We check playing this level again, this levelΒ has been still no problem for us mostlyΒ right now. ππ
To help you fix this level problem, you can try following these steps here :
Restart :Β Force close apps and restart your device.
Updates :Β Check that you have the latest game and device updates.
Memory :Β Keep at least 2GB of free storage for smooth gameplay.
Connection :Β Use WiFi instead of cellular data.
Clear Cache :
π€ Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache
π iOS : Settings > Safari > Clear History and Website Data
As a last resort, youΒ can try reinstalling the app. Note that thisΒ will remove all of your inventory boosters and lives from the game, so pleaseΒ do not do thisΒ unlessΒ absolutely necessary.
Let me know if this helps! ππ
Also thank you for continuing to play this game with us together. ππ€
Have a wonderful and sassy weekend! Ho! Ho! Ho! Merry Christmas Season and Happy Holidays to you! βοΈπππ βοΈπ¦π
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Hello.i have the same problem.i did all you said ,emptied cache,memory,restarted phone..nothing worked.and i cant reinstall the app coz i have 73 hammers and 3 powerful ones.βΉ
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Hello there and Welcome to Sweet King Community! @kaithmar ππ
Oh dear! We are so sorry to hear about you are still stucking on this level due to this problem right now. π
We check playing this level again, this levelΒ has been still no problem for us mostlyΒ right now. ππ
YouΒ make sure hit all of charm boxes,Β dollsΒ andΒ blockersΒ andΒ collect all of the diamondsΒ on the first and half of second stagesΒ first. Then the diamondΒ will be dropped downΒ whileΒ the game will be moved down to the necklace,Β also charm boxes,Β blockersΒ andΒ the key remainingΒ on the second stageΒ possible. π€ππ
So we hope you can try again to challenge playing and passing this level as soon as possible! π€π
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Hello again! @kaithmar ππ
If you did collecting all of the diamonds but the game would still not moving down to the necklace,Β also charm boxes,Β blockersΒ andΒ the key remainingΒ on the second stageΒ possible after youΒ did try following all of these solve steps and try playing this level again, please don't worry! You try following another steps here! ππ
1. Open this game and Click on Play button.
2. Click on three horizontal lines' button.
3. Click on β button.
4. Tap on the search bar βHow can we help?β and type in βThanksβ, then press enter.
5. Select the article βThanks for reaching out!β
6. Scroll down to the end of it and tap on "Contact us".
7. Enter a valid email address, then tell them for this level problem and also your mobile model about your query in the text box.
We hope they can help and answer you for this level problem out as soon as possible. π€
Anyway,Β Level 5022 and 5028 have been still reported to Diamond Diaries Saga Studio TeamΒ so early already asΒ these two levels are another impossibleΒ due toΒ not very enough moves and too many blockers there. But that's unfortunately asΒ Diamond Diaries Saga Studio Team are still not going to tweak these levels easierΒ due toΒ still short winter breaks. So theyΒ will be back to check and tweak these levels easier on the second week of January 2025. So we hope you can understanding our notes! Please be still apologies us and more patience waiting for Diamond Diaries Saga Studio Team will tweaking these levels easier on the second week of January 2025! Thanks again! ππ
Have a wonderful and sassy weekend! Ho! Ho! Ho! Merry Christmas Season and Happy Holidays to you! βοΈπππ βοΈπ¦π
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I did all you said,sent them mail and they eventually forwarded me here.which leads back to the start.nth is wrong,neither with memory or cache or updates.βΉβΉ
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Hey again! ππ
Oh dear! We are so sorry to hear about you are still stucking on this level due to this problem right now after you did try following all of these solve steps and try playing this level again. π
The best course of action is to open a support ticket. You can check the post below to see how! ππ
How to contact Player Support from the game to report an issue!
Their team is available 24/7. Thanks in advance! π€
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They gave me a ticket number but i dont know what i do with it!and i dont get what to do from the links.
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Hi again! ππ
You should be still patience waiting for one of Player Support Team will replying and helping you for this level's issue problem while you receive your email address later. π
Note! Once you have sent your request, you might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. π
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I dont get it.since their last mail solution was to forward me here what new mail im gonna get?what is this ticket number,i didnt get what to do with it in the links you showed me.and anyway for christ sake since it was issue with others too its not my fault.in the worst case forward me a level or smth.ππjeez!
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Hi again! ππ
You can see these sample screenshots of King's Games Name & Mobile Device, Your Game ID Number, Get your Ticket Number and Answer Your Question / Problem by Player Support when you receive your email. ππ
If you might receive an automated response, so please continue replying this level's problem and send your Game ID back to this email, and an agent will be in touch. π
It can take up to 72 hours before you receive an answer. π
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