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After collecting all diamond in top portion, the diamond falls but the game will not move down to collect the rest of the diamonds.
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Hello and Attention again! All of Diamond Diaries Hunters who did still stucking on Level 5010 due to this problem! 👋😊
We check playing this level again, this level has been still no problem for us mostly right now. 👌😊
Don't worry! To help you fix this level problem, you can try following these steps here! ⬇️😊
Restart : Force close apps and restart your device.
Updates : Check that you have the latest game and device updates.
Memory : Keep at least 2GB of free storage for smooth gameplay.
Connection : Use WiFi instead of cellular data.
Clear Cache :
🤖 Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache
🍏 iOS : Settings > Safari > Clear History and Website Data
As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not doing this unless absolutely necessary.
If you did following all of these steps but it's still not worked, the best course of action is to open a support ticket. You can checking the post below to see how! ⬇️😊
Their team is available 24/7. Thanks in advance! 🤗
Let us know if this helps! 👍😊
Have a wonderful and sassy weekend! Diamond Diaries Hunters! 💎😄
Hi again! 👋😊
You can seeing these sample screenshots of King's Games Name & Mobile Device, Your Game ID Number, Get your Ticket Number and Answer Your Question / Problem by Player Support when you receive your email. ⬇️😊
If you might receive an automated response, so please continue replying this level's problem and send your Game ID back to this email, and an agent will be in touch. 😉
It can taking up to 72 hours before you receive an answer. 😊
I dont get it.since their last mail solution was to forward me here what new mail im gonna get?what is this ticket number,i didnt get what to do with it in the links you showed me.and anyway for christ sake since it was issue with others too its not my fault.in the worst case forward me a level or smth.🙄🙄jeez!
You should be still patience waiting for one of Player Support Team will replying and helping you for this level's issue problem while you receive your email address later. 😉
Note! Once you have sent your request, you might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer. 😊
Hello again! @lyne1963 👋😄
Oh no! That's another tricky again! 😰 Thanks for your sharing this impossible level again! Thanks for your sharing this impossible level! This level has been still reported to Diamond Diaries Saga Studio Team so early already. But that's unfortunately as Diamond Diaries Saga Studio Team are still not going to tweak this level easier due to still short winter breaks. So they will be back to check and tweak this level easier on the second week of January 2025. So we hope you can understanding our notes! Please be still apologies us and more patience waiting for Diamond Diaries Saga Studio Team will tweaking this level easier on the second week of January 2025! Thanks once again! 🙏🙏
Have a wonderful and sassy weekend! Ho! Ho! Ho! Merry Christmas Season and Happy Holidays to you! ❄️🎄🎁🎅☃️🦌😄
They gave me a ticket number but i dont know what i do with it!and i dont get what to do from the links.
Hey again! 👋😊
Oh dear! We are so sorry to hear about you are still stucking on this level due to this problem right now after you did try following all of these solve steps and try playing this level again. 🙁
The best course of action is to open a support ticket. You can checking the post below to see how! ⬇️😊
I did all you said,sent them mail and they eventually forwarded me here.which leads back to the start.nth is wrong,neither with memory or cache or updates.☹☹
Hello again! @kaithmar 👋😊
If you did collecting all of the diamonds but the game would still not moving down to the necklace, also charm boxes, blockers and the key remaining on the second stage possible after you did try following all of these solve steps and try playing this level again, please don't worry! You try following another steps here! ⬇️😉
1. Open this game and Click on Play button.
2. Click on three horizontal lines' button.
3. Click on ❓ button.
4. Tap on the search bar “How can we help?” and type in “Thanks”, then press enter.
5. Select the article “Thanks for reaching out!”
6. Scroll down to the end of it and tap on "Contact us".
7. Enter a valid email address, then tell them for this level problem and also your mobile model about your query in the text box.
We hope they can help and answer you for this level problem out as soon as possible. 🤗
Anyway, Level 5022 and 5028 have been still reported to Diamond Diaries Saga Studio Team so early already as these two levels are another impossible due to not very enough moves and too many blockers there. But that's unfortunately as Diamond Diaries Saga Studio Team are still not going to tweak these levels easier due to still short winter breaks. So they will be back to check and tweak these levels easier on the second week of January 2025. So we hope you can understanding our notes! Please be still apologies us and more patience waiting for Diamond Diaries Saga Studio Team will tweaking these levels easier on the second week of January 2025! Thanks again! 🙏🙏
Hello there and Welcome to Sweet King Community! @kaithmar 👋😊
Oh dear! We are so sorry to hear about you are still stucking on this level due to this problem right now. 🙁
You make sure hit all of charm boxes, dolls and blockers and collect all of the diamonds on the first and half of second stages first. Then the diamond will be dropped down while the game will be moved down to the necklace, also charm boxes, blockers and the key remaining on the second stage possible. 🤞💎😊
So we hope you can try again to challenge playing and passing this level as soon as possible! 🤞😊
Hello.i have the same problem.i did all you said ,emptied cache,memory,restarted phone..nothing worked.and i cant reinstall the app coz i have 73 hammers and 3 powerful ones.☹
Pourquoi cest toujours si long avant que vous corrigiez un tableau qui est impossible à faire, on doit réessayer réesayer et le pire pour récolter un diamant sans réussir le tableau. J espère quil va être ajusté avant Noël
Hello there and Welcome back again! @milk1234 👋😊
Let me know if this helps! 👍😊
Also thank you for continuing to play this game with us together! 💎🤗
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