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Level 4997

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  • Diamond_Lim
    Diamond_Lim Posts: 177,797
    edited April 23

    Hello there and Welcome to Sweet King Community! @Riannetje 👋😄

    We can only using English Language that we can understanding and helping you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also reading the House Rules here as it's very important to be read about King Community! 🙏🤗

    Oh dear! We are so sorry to hear about you are still stucking while cannot playing on this level in this game due to this level still got crashed / freezed and it still cannot be played right now after you did try updating the latest version of this game and also following all of these solve steps. 🙁

    The best course of action is to open a support ticket. You can checking the post below to see how! ⬇️😊

    How to contact Player Support from the game to report an issue!

    Their team is available 24/7. Thanks in advance! 🤗

    Or please share your thoughts on levels HERE better! 💎😉

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    Have a wonderful and sassy day! 💎😄

  • mdemichele
    mdemichele Posts: 5

    Level 2

    edited April 23

    4997 keeps crashing for me too. I have the latest Android OS & game version 1.88.0.0. I've open a service ticket about this bug. Haven't heard back except for email with links to support FAQs. Hopefully there will be an update to fix this bug, otherwise I can't proceed further in the app.

  • Diamond_Lim
    Diamond_Lim Posts: 177,797
    edited April 23

    Hello there and Welcome to Sweet King Community! @mdemichele and @Riannetje 👋😊

    Oh dear! We are so sorry to hear about you are still stucking while cannot playing on this level in this game due to this level still got crashed / freezed and it still cannot be played right now after you did try updating the latest version of this game and also following all of these solve steps. 🙁

    The best course of action is to open a support ticket. You can checking the post below to see how! ⬇️😊

    How to contact Player Support from the game to report an issue!

    Their team is available 24/7. Thanks in advance! 🤗

    Or please share your thoughts on levels HERE better! 💎😉

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    Have a wonderful and sassy day! 💎😄

  • mdemichele
    mdemichele Posts: 5

    Level 2

    edited April 23

    Already opened a support ticket. I've had no response from support.

  • Diamond_Lim
    Diamond_Lim Posts: 177,797
    edited April 23

    Hello again! 👋😊

    Thanks for your contacting Player Support Team to report this level's issue from this game! 🤗

    I think Player Support Team is still super busy to reply and help the players for this game and also another 12 King's games right now, so you should still more patience waiting until you will receiving your email notification and their automated answer / response first.

    Then please reply back to this email and an agent will be in touch. It can taking up to 72 hours before you receive an answer.

    We hope they will checking and helping you to solve your problem soon / later! 🙏

  • erika60
    erika60 Posts: 1

    Level 1

    edited April 23

    Dear King Community!

    When I reach the 4997 level, the game freezes and exits to the main menu.

    Please help me to finish the game.

    My Game ID: 1326126724(facebook)

    Thank you Budai Erika

  • Diamond_Lim
    Diamond_Lim Posts: 177,797
    edited April 23

    Hello there and Welcome to Sweet King Community! @erika60 👋😊

    Oh dear! We are so sorry to hear about you are still stucking while cannot playing on this level in this game due to this level still got crashed / freezed and it still cannot be played right now after you did try updating the latest version of this game and also following all of these solve steps. 🙁

    The best course of action is to open a support ticket. You can checking the post below to see how! ⬇️😊

    How to contact Player Support from the game to report an issue!

    Their team is available 24/7. Thanks in advance! 🤗

    Or please share your thoughts on levels HERE better! 💎😉

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    Have a wonderful and sassy day! 💎😄

  • Diamond_Lim
    Diamond_Lim Posts: 177,797
    edited April 23

    Hello again! All of Diamond Hunters who did still stucking on Level 4997!👋😊

    This level has been start reported to Diamond Diaries Saga Studio Team again now. Please be more patience waiting for this level will be tweaked very later again. 🙏🤗

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    If you got stucking on another impossible levels again, please share your thoughts on levels here! Thanks again! 💎🤗

    💎🏅 Claim your level milestone badges too! ⬇️😄

    1000 // 2000 // 3000 // 4000 // 5000 //

    Have a wonderful and sassy weekend! 💎😄

  • mdemichele
    mdemichele Posts: 5

    Level 2

    edited April 23

    Thank you for letting us know the team was working on this issue. I just got the latest update (v. 1.89.0.0) and sadly, level 4997 still crashes the app. Sad that I can't play any further.

  • Diamond_Lim
    Diamond_Lim Posts: 177,797
    edited April 23

    Hello again! 👋😊

    Oh dear! We are so sorry to hear about you are still stucking while cannot playing on this level in this game due to this level still got crashed / freezed and it still cannot be played right now after you did try updating the latest version of this game and also following all of these solve steps. 🙁

    The best course of action is to open a support ticket. You can checking the post below to see how! ⬇️😊

    How to contact Player Support from the game to report an issue!

    Their team is available 24/7. Thanks in advance! 🤗

    Or please share your thoughts on levels HERE better! 💎😉

    Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

    Have a wonderful and sassy day! 💎😄

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