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Diamond Diaries Saga

Discussions
Latest news about Diamond Diaries Saga
Support
Get help & check the FAQ's

🛠️ Feature is Disabled: Diamonds not being collected

I am on level 4383 and I am not getting credit for goals so I can get gold bars. It stopped accumulating suddenly. Anyone else having this issue

Accepted answers

Hi everyone,

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Hi everyone,

Thank you all for continuing to share your experience. We know this issue has been extremely frustrating, and we truly appreciate your patience.

Please note that the team is still actively investigating it. As soon as we have an update, we’ll share it here right away.

Thanks again for hanging in there with us 💜

Hi everyone,

Thanks so much for flagging this issue! Just to let you know, it’s already been reported to the Studio and is currently under investigation.

We really appreciate your patience and will keep you updated as soon as we hear more 🙏

All comments

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3380816#Comment_3380816

Maybe they should rename this game to NO Diamond Diaries 🤷‍♀️

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3381279#Comment_3381279

Yeah! That's still very unfortunately as the diamond's goals' feature issue hasn't still been resolved and fixed 5 weeks yet! We really still want to bring the diamond's goals' feature back in this game right now! 😞😞😞

Also thank you for kind hopes! Techz! 🙏🙏🙏

So we still hope Diamond Diaries Saga Studio Team are still trying to fix the diamond's goals' feature issue and bring the diamond's goals' feature back in this game as soon as possible! 🙏🙏🙏

That was so sad @Diamond_Lim I really hope it brings back! 🤞

Hello again! All of Diamond Diaries Hunters! 👋😊

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3379843#Comment_3379843

Sim, estou há um mês com este problema e me parece que foi intencional ( comprar ouro ). Sem previsão para a correção da falha do colar de diamantes. 🙄🙄🙄🙄🙄🤔🤔🤔🤬

Dit met het niet meer ontvangen van diamanten , duurt nu wel heel lang normaal worden de problemen direct opgelost, volgens mij worden wij voor de gek gehouden en komt het niet meer terug in het spel, want hoezo kun je wel gewoon duels spelen en diamanten winnen dat klopt toch niet

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3379844#Comment_3379844

Este realmente é o fim, falência total, pois a evasão já começou, e muito triste. E sábias palavras do jogador didi0112 , parabéns.

https://community.king.com/en/diamond-diaries-saga/discussion/505603/diamonds

Hello again! 👋

We are still so sorry to hear that you're having this issue with your diamonds not being counted.

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here :

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-the-team-is-on-it-diamonds-not-being-collected

As soon as we have more news to share. 💎

We hope this helps and Have a sassy day! 👍😊

How much longer till the diamonds are fixed

Hello there and Welcome to Sweet King Community! @didilechat13 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Je ne sais plus collectionner les diamants. Les colliers ont disparu après une mise à jour du système

Hello there and Welcome to Sweet King Community! @Didi0112 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Es hilft keinem Spieler weiter wenn man immer wieder die alten Antworten und Entschuldigungen postet, die auch vom Satzbau falsch sind, weil dieser suggeriert das man das Problem eigentlich gelöst hat und anschließend direkt die Diskussionen schließt!

Für mich als langjährigen Spieler steht fest…

...als Werbetreibender würde ich nichts mehr kaufen, wenn potentielle Kunden wegbrechen, weil ein funktionierendes Spiel kaputt gemacht wurde und statt auf die alte Version zurück zu gehen und dann im Hintergrund an dem Problem zu arbeiten, zum Leidwesen der Spieler einfach der "status quo" bleibt. Herrn Trumps Starrsinn und Realitätsverlust lässt grüßen!

…als App-Nutzer würde ich gerne mehr wissen als nur "die Lösung dauert länger". Besonders wenn ein Spiel funktioniert hat und aus dem "Verursacherupdate" auch nicht ersichtlich ist was die Änderungen mit dem eigentlichen Spiel zu tun haben. Erklärt doch allen mal in einfachen Sätzen was analysiert wurde und warum das deshalb so lange dauert.

…als Spieler habe ich max. 6 Wochen Geduld, dann stirbt das Spiel auf meinen Geräten. Die sind bald um und die Trauerrede ist in Vorbereitung. Hoffe das das viele Millionen "aktive Spieler" auch so sehen!

Hello again! All of Diamond Diaries Hunters! 👋😊

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3379554#Comment_3379554

Bem dito seja as suas colocações, disse tudo perfeitamente e o os seus dizeres representam toda a comunidade. Parabéns, agora só faltam os responsáveis pelo jogo resolverem o problema, pois o jogo é de capturas de diamantes e os mesmos não são contabilizado. LAMENTÁVEL, observação amanhã completará um mês desta falha sem solução.

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3379546#Comment_3379546

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Hello there and Welcome to Sweet King Community! @JannetSoir 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Hello there and Welcome to Sweet King Community! @blueroadster72 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

As a very senior Principal Software Engineer, it's inconceivable that it would take even this long to fix this problem. Now, you're turning off the collection of diamonds altogether? There's no point in playing this game while the foundational scoring mechanism isn't working at all.

cherylE56383493

please please please fix the diamond situation! I looked every day to see if it’s been fixed. It’s so disappointing!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi everyone,

Thanks so much for flagging this issue! Just to let you know, it’s already been reported to the Studio and is currently under investigation.

We really appreciate your patience and will keep you updated as soon as we hear more 🙏

Hi everyone,

Thank you all for continuing to share your experience. We know this issue has been extremely frustrating, and we truly appreciate your patience.

Please note that the team is still actively investigating it. As soon as we have an update, we’ll share it here right away.

Thanks again for hanging in there with us 💜

Hi everyone,

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

All comments

Hello again! @Cristina2272 👋😊

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

So we've just gotta forget about the diamonds then

Hello again! All of Diamond Diaries Hunters! 👋😊

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Hello again! All of Diamond Diaries Hunters! 👋😊

@bianca70 @makomakomako @monaperez @skyhi67 @bakermom99 @Roha @orshansj @lesleyward @Allicat4546 @monikamoosi @meta1205 @Sany1234 @abipenburg1951_ @Allison_Glen @jaylo2022 @Andy_Green @annmarie74 @yazzzz78 @ubugrl @wandamc @spoat @Jill123 @adcheffers @Shana22 @annie122268 @zeblig @carmem17 @tallymae @calk1502 @sharlie27 @indriie @Liz1961 @annyman725 @Nique1 @fourpupz @soco1 @Alimy @indriie @Angie567 @racheldoescher @jalisaroch @DebDeb1 @HanlieS @Arfaali @ConnieChan @maximabetania @Joaquis @IoanAlLuiIanos @MunieAmisha @anna31 @Kazimir2019 @wolfepack3 @Rutys @cabaretboy @milk1234 @Geert63 @NancyDictus @Diams16 @jlu @redmen @sandinystrom @tanjako @Elenatedesco @lyne1963 @frostyharley2020 @Kavzn2207 @MDeen @Nico7 @ticlota2 @MunieAmisha @adaz @snowwie @elderzuin @PinkPoh @3sun @kaithmar @Heatherrie1 @maxschoch @lasulamita @rosieeanamay @As_it_is @naadeali @Solona @quellala @crispy88 @Znapper @Enigma76 @mdemichele @espanhol @nicovanruler50 @icebabybaby @Jannybr @Riannetje @diamonddiariesp @erika60 @Goosey44 @melodykurosaka @LuckyShng @WafaaSalem @Leslie666 @sar_eng99 @alena75 @cheriebee @jonsap43 @Shana2206 @MTB2025 @aiyub1954 @3057355964523539 @sonneblom @cherylE56383493 @eshaw @vatel83 @shoshku @vonniek @Hérababa @Emprex9 @mmk1220 @rhubarb45 @Cristinapetra2 @cjsaenz @ranahz @Jgretha1957 @shirlsta @dawndg @MICO2006 @denoconnell @m_arifullahkhan6064 @sandrasharp39 @king7712597800 @scatty68 @Judy_Richardson @ChristaleneGR @jblake12518 @pippa121 @jakubkouk123 @sandrasharp39 @Cristina2272 @rayls11 @SussieBTroldfe @bubpha @JAMathis1959 @hooknose8 @Lunanmav @kopikat @insanemum @king7712597800 @3057355964523539 @Martineliza @olivia1971 @reesrasberry @Myriam73_Benoist @gmval @porntip1958 @Botis @Chrisje1955 @Ert33 @dee76x @bhkitty @chocolaty1 @Rovergirl @Doginthewindow @rhekman6 @Shelaghmac @va7214 @zoyland4 @joeprog @Danit1111 @RiriTheBrat1438 @zluta @rogeroo @kkresse @lahdidah @JannetSoir @blueroadster72 @Didi0112 @didilechat13 @southpaw2491 @Tgschel @Mia-9 @Candy19521952 @Jana7Pretorius

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Scusatemi a tutti voi avete risolto con la raccolta dei diamanti ? Io no che devo fare grazie

https://community.king.com/en/diamond-diaries-saga/discussion/505446/raccolta-dei-diamanti

Hello again! @Cristina2272 👋😊

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3378748#Comment_3378748

Wow! That’s a good news!

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3378924#Comment_3378924

No...! It's still not yet! The diamond's goals' feature hasn't been still fixed, resolved and reappeared back for us in this game yet! 😓😓😓

We are still more patience waiting for this feature will be fixed, resolved and reappeared back for us in this game very later! We really still love and miss this feature will be fixed, resolved and reappeared back for us in this game right now! 🙏🙏🙏💎💎💎

It’s been OVER 1 month since the diamond collecting disappeared. This should be MORE than enough time to be fixed. That’s a main point in playing the game! WHEN can we expect it to be fixed? Let me know and THEN I can return to playing the game.

Hello there and Welcome to Sweet King Community! @lahdidah 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

En cada nivel que paso los diamantes no se cuentan , ya tengo varios dias así que he pasado niveles y no son contados los diamantes

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having this issue with your diamonds not being counted.

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly.

We'll keep you updated here:

https://community.king.com/en/diamond-diaries-saga/discussion/502982/%EF%B8%8F-the-team-is-on-it-diamonds-not-being-collected

As soon as we have more news to share. 💎

I hope this helps, have an amazing day! ⭐️

cherylE56383493

please please please fix the diamond situation! I looked every day to see if it’s been fixed. It’s so disappointing!

As a very senior Principal Software Engineer, it's inconceivable that it would take even this long to fix this problem. Now, you're turning off the collection of diamonds altogether? There's no point in playing this game while the foundational scoring mechanism isn't working at all.

Hello there and Welcome to Sweet King Community! @blueroadster72 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Hello there and Welcome to Sweet King Community! @JannetSoir 👋😄

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3379546#Comment_3379546

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

https://community.king.com/en/diamond-diaries-saga/discussion/comment/3379554#Comment_3379554

Bem dito seja as suas colocações, disse tudo perfeitamente e o os seus dizeres representam toda a comunidade. Parabéns, agora só faltam os responsáveis pelo jogo resolverem o problema, pois o jogo é de capturas de diamantes e os mesmos não são contabilizado. LAMENTÁVEL, observação amanhã completará um mês desta falha sem solução.

Hello again! All of Diamond Diaries Hunters! 👋😊

We understand how frustrating this situation has been, and we’re truly sorry for the inconvenience and disappointment it has caused. 💔

The Studio has carefully reviewed the issue with diamonds not being credited and, after further investigation, has decided to temporarily disable the feature. Fixing this bug properly will require more time and a deeper investigation to ensure it’s properly resolved.

We know this isn’t the outcome anyone was hoping for, and we sincerely apologize that we weren’t able to fix it more quickly. We'll keep you updated as soon as we have more news to share. 💎

Es hilft keinem Spieler weiter wenn man immer wieder die alten Antworten und Entschuldigungen postet, die auch vom Satzbau falsch sind, weil dieser suggeriert das man das Problem eigentlich gelöst hat und anschließend direkt die Diskussionen schließt!

Für mich als langjährigen Spieler steht fest…

...als Werbetreibender würde ich nichts mehr kaufen, wenn potentielle Kunden wegbrechen, weil ein funktionierendes Spiel kaputt gemacht wurde und statt auf die alte Version zurück zu gehen und dann im Hintergrund an dem Problem zu arbeiten, zum Leidwesen der Spieler einfach der "status quo" bleibt. Herrn Trumps Starrsinn und Realitätsverlust lässt grüßen!

…als App-Nutzer würde ich gerne mehr wissen als nur "die Lösung dauert länger". Besonders wenn ein Spiel funktioniert hat und aus dem "Verursacherupdate" auch nicht ersichtlich ist was die Änderungen mit dem eigentlichen Spiel zu tun haben. Erklärt doch allen mal in einfachen Sätzen was analysiert wurde und warum das deshalb so lange dauert.

…als Spieler habe ich max. 6 Wochen Geduld, dann stirbt das Spiel auf meinen Geräten. Die sind bald um und die Trauerrede ist in Vorbereitung. Hoffe das das viele Millionen "aktive Spieler" auch so sehen!

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I can not play this level because there are no new balls in the game. After 2 moves there are no balls left
When will we get new levels on Diamond Diaries?
I have played to the end level 1550. Now I am wondering when will we get new levels?
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Side event.
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⛔ Under Investigation: Gift Box timer stuck
After a game update today, there is now a gift box with a timer underneath the Traders Chest. Does anyone know what that is?
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Diamond Diaries Saga?
Hello there! Diamond Diaries Hunters! 👋😄 Every Tuesday, we'll be posting the latest levels on each platform. Starting from December 2, the platforms have the following updates : 🤖 Android - 5750 levels 🍏 Apple - 5750 levels