Johnny_Ryall

Hello, This issue is different to what you have stated in your original post. For synchronization issues, please follow the steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

in How do I get my friends onto my hp windows 10 laptop that I have on my iPhone 6 & my iPad mini 4? Comment by Johnny_Ryall July 2017

Hello, Could you please post a screenshot of this so that I can see what you are looking at. Thanks, Johnny

in Since you changed formats there are no candies in the squares, level 918, have to make blind moves. Comment by Johnny_Ryall July 2017

Okay, I can reset your progress Mags as I have access to your account. I can then put you back to level 1760 to see if this resolves the issue. The only thing is, you will lose all previous high scores. If you are happy for me to try this, let me know. Thanks, Johnny

in Level 1760 completed, will not move on, on PC Comment by Johnny_Ryall July 2017

Hello Tammy, I can see that you have tagged that you are playing on a tablet however if you're playing with tabs open, I'm guessing you are playing on a PC. Can you run through the steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Let me know if this helps your…

in Please help. While I am playing Pet Rescue Saga, a message pops up saying ... Comment by Johnny_Ryall July 2017

Hey Debbie, Nothing is impossible! Head to youtube, there you will find plenty of videos like this to help you out: https://www.youtube.com/watch?v=yoOtBOLAeH8 Kind regards, Johnny

in level 338, cannot get past, mostly quit game, too frustrating, should be a way to skip Comment by Johnny_Ryall July 2017

Hello, I'm sorry but boosters do not transfer between devices. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 They will only appear on the device on which they were won/purchased. Kind regards, Johnny

in Lost boosters on new phone Pyramid Comment by Johnny_Ryall July 2017

Hello, The Facebook pop-ups come from Facebook and not from us, so we cannot help you with this issue sorry. I recommend contacting Facebook support for further support. Thanks, Johnny

in How can you stop those pop ups from Facebook notifying you of posts in the left hand corner? Comment by Johnny_Ryall July 2017

Hello Both, Could you please run through our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

in Game won't start since last update. Comment by Johnny_Ryall July 2017

Hello Vicki, Could you please let me know what happens when you finish the level, is there a graphical issue, something wrong at the roadblock etc. Try to provide as much information as possible. Thanks, Johnny

in candy crush jelly Comment by Johnny_Ryall July 2017

Hello Michelle, Could you please confirm now if you are able to proceed with the game or if you are still stuck on level 2605. The issue should be resolved with the latest game update. Kind regards, Johnny

in Level 2605 is broke. Comment by Johnny_Ryall July 2017

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