Comments
-
Hi @totefuente, thanks for reaching out. I understand how frustrating that can be. Just a quick note first: we reply in English here in the community, so please feel free to get back to us in English so we can help you properly 🙂 To better understand what’s happening, could you let us know: Does the game restart after any…
-
Hi @MJM88 thanks for sharing this, that definitely doesn’t sound right. Before we take this further, could you help us with a bit more detail? Does this happen after any ad, or does it seem to be a specific ad that causes the game to restart? About when did this start happening? Which device are you playing on, and which…
-
Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
-
Hi @yuting0622 thanks for explaining what happened. Just to make sure we’re looking at the same thing, could you let me know if you still see this Candy Mix Pack in your game? If so, would you mind sharing a screenshot of the offer as it appears now? I’m asking because I don’t currently see the same bundle on my side, and…
-
Quick update everyone 👋 Thanks again for reporting this and for sharing screenshots. The team is already aware of the issue with the end-of-level screen buttons appearing jumbled or overlapping, and it’s currently being investigated. If anything changes or we have news to share, I’ll update this thread. Thanks for your…
-
Hello @Vall1211 and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️…
-
Hi @carolbrown101 🙂 Gift cards aren’t added directly inside the game. Instead, you redeem them through the app store you’re using, and then use the balance in Candy Crush. Here’s how it works: Android: Redeem the gift card in the Google Play Store iPhone/iPad: Redeem it in the App Store Amazon devices: Redeem it in the…
-
Hey @PJRich897 thanks for sharing the screenshot. That’s actually really helpful 👍 I’ve seen another player report the same thing today, so I’ll make sure this gets flagged to the team. To help us narrow it down a bit, could you let me know: Which device you’re playing on Your game app version Also, quick check: if you…
-
Wow, thank you so much for this incredible feedback @Creative_Elsa 😃 It means a lot to hear how much you enjoyed the video and I know Mick and the team will be thrilled to hear your kind words. Thank you also for resurfacing your ideas and for taking the time to share these reflections with us. I’ll make sure your message…
-
Hi @Chispa2 thanks for reaching out, and I’m really sorry this has caused you stress. I completely understand how upsetting it is to be waiting for prizes you’ve rightfully won. I’ve checked on this, and I can confirm that your Winter Wishes prizes were sent on January 3rd to your account (including the Gold Bars and…
