Why is it impossible to get a reply to fix the Pepper Panic matter?

Pepper Panic has loading issues for a couple of months now. I've also sent a complaint to support and all I get is this email back.

Hi Hind,

This is an automated response from King

Have you heard about King Care? It's our new community site where you find answers to common questions, if not, ask any question for a member of the community to help you! Go to https://care.king.com to check it out.

Kind Regards,

King Customer Care

N.B - Please be aware this message is our only response to this contact

When can I play Pepper Panic again. I've cleared all caches and histories, etc. but it never loads. The pepper keeps rotating and it takes a life everytime I try to load it but it never ever loads.

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