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Only Alphabetty Saga Won't Load

Kendra_Bray
Kendra_Bray Posts: 3

Level 1
in Support

This is the fifth day that I haven't been able to load Alphabetty. I changed browsers (Safari and Chrome), updated Adobe and Java, cleared the cache, restarted my computer, closed all other browser tabs, and tried everything that the help desk video suggested. I even deleted and tried to open it again, to no avail. I can open all the other King games, and my husband can open Alphabetty when he logs into his FB account on my computer. Any suggestions?

Answers

  • Crusher18
    Crusher18 Posts: 1,286

    This sounds like a problem with your account then and not your PC. Can you test your account on a mobile device and see if you can play there? Do you get an error message when you try and load the game? 

  • Kendra_Bray
    Kendra_Bray Posts: 3

    Level 1

    This sounds like a problem with your account then and not your PC. Can you test your account on a mobile device and see if you can play there? Do you get an error message when you try and load the game? 

    Crusher18, there are no error messages; it just won't finish loading. The mobile version hasn't launched in the US yet, but I tried to play it on another computer and it had the same problem. I did not adjust the settings, and had already made it to level 72 before it stopped working for me.

Hey! Would you like to give us your opinion?

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