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Why is my icon blank on map

Twiggy41
Twiggy41 Posts: 2

Level 1
in Support

While connected to Facebook my picture does not show on map. It does show up on the top friends list for each level. I am not getting requests or accepted requests for moving on to the next level. I have disconnected and reconnected facebook. I have closed and reopened the app.

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Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    I've not had that issue myself but I think resetting your connection may help. This is a different way to disconnect the game from FB and connect again which worked for me and others that I know so I'd personally recommend it.

     1) Delete the Facebook app.

    2) Go to Settings, scroll down to Facebook, open and select where it says "your name", then delete account (Ignore the disclaimer it is not important)

    3) Restart your device.

    4) Open your usual web browser and go to Facebook.com, sign in to your Facebook account.

    5) Open the game and select connect. This will automatically bring up your web browser and sign you in.

    Once you are connected again you can re-install the Facebook app.

    Hope that does the trick for you too!

    Flag · Helpful Sweet Love Haha
  • Twiggy41
    Twiggy41 Posts: 2

    Level 1

    I've not had that issue myself but I think resetting your connection may help. This is a different way to disconnect the game from FB and connect again which worked for me and others that I know so I'd personally recommend it.

     1) Delete the Facebook app.

    2) Go to Settings, scroll down to Facebook, open and select where it says "your name", then delete account (Ignore the disclaimer it is not important)

    3) Restart your device.

    4) Open your usual web browser and go to Facebook.com, sign in to your Facebook account.

    5) Open the game and select connect. This will automatically bring up your web browser and sign you in.

    Once you are connected again you can re-install the Facebook app.

    Hope that does the trick for you too!

    it did not work. thanks for the tip though
    Flag · Helpful Sweet Love Haha

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