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why is alphabetty not loading??

DANNiiO82
DANNiiO82 Posts: 3

Level 1
in Support
why is alphabetty not loading??

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @DANNiiO82 !

    What platform are you playing on? King.com, Facebook, Android or iPhone/ iPad?

    Do you get any error message or doesn't the game just open up for you? 
  • abe_coffee
    abe_coffee Posts: 1,976
    edited July 2019

    I am in touch with a large group of PC players
    some players have reported loading problems during the past 24 hours
    1) "Been loading on my mac for 1 hour and just received error message"
    2) "I cannot get the game to load on my phone but it's fine on my tablet"
    3) "Here I sit waiting for gameroom to load"

    hope this helps

  • mikerose
    mikerose Posts: 1

    Level 1

    Why want the game load?

  • abe_coffee
    abe_coffee Posts: 1,976

    hi @mikerose

    most likely the game will start loading without any action on your part

    it is often a facebook issue

    my group has about 20 active players and none have reported any loading problems ... yet

    options:

    1) wait for it to fix itself

    2) try to debug it with help from @Crazy Cat Lad

    3) experiment on your own

    you may have missed @Crazy Cat Lad this week ... he is in Spain and his work week ends in a few hours

    he is here most weekdays

    some experiments you can try:

    1) try another browser

    2) try another device

    3) try using gameroom

    4) try your mobile device on another wifi(i.e. Starbucks)

    please post back if it fixes itself ... or if one of the experiments is successful

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @mikerose and welcome to our Community!

    What platform are you playing on? King.com, Facebook, Android or iPhone/ iPad?

    Do you get any error message or doesn't the game just open up for you? 

  • Dspin
    Dspin Posts: 5

    Level 2
    https://community.king.com/en/alphabetty-saga/discussion/260071/why-is-alphabetty-not-loading

    You need to clean the memory cache and restart ..!!

Hey! Would you like to give us your opinion?

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