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Hi Jeanne,
I am sorry that you have experienced an issue with your purchase in Farm Heroes Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
welcome to the community @Nikki1977
I am sorry you have had this experience, you would need to contact player support as they have access to your account that we don't and they will be able to see what is going on and sort the issue for you π