Rewards do not appear, boosters go missing

Bahar_Kahya

Oh dear BellEs212,

I see and no it didn’t happen to me yet but I hope we’ll find a solution for these issues.

Bahar_Kahya

Dear Chicken Slayer,

Thanks for your help. I’ve already tried all of this and unfortunately nothing has changed.

Device: Samsung Galaxy J7

App version: 4.5.7

Level: 665

BellEs212

Chicken Slayer, already tried all of that and it didn't work. I hardly ever use a wifi connection, I use data. I really like the game but it's so annoying and frustrating to play like this.

Device: Motorola X-Play (Android version 6.0.1)

App version: 4.5.7

Level: 1032

Cezdiamond

Hi everyone thanks for sharing this! 

@Bahar, BellEs212 I will send you both private messages now so that we can check your account :-) 

Thanks! 

Cezdiamond

I will pass it on to one of the moderators

Thank you!

Bahar_Kahya

Dear Cezdiamond,

Thank you for your help! 

Where can I see private messages, please?

I would like to add that now my beans are disappearing. I had at least 7000 beans and they’re decreasing little by little without me using them. They went from 7000 to 30. Σ（・□・；）

I’m looking forward your reply 

Thanks

Lady_Choo

Hi Bahar, if you scroll back up to the top of the screen, in the top right corner next to your icon, there is a little message symbol (between log out and your icon) click there and it will open your inbox

Bahar_Kahya

Hi Chicken Slayer, 

I do not have this message symbol between log out and my icon. There is nothing between, how is it possible? I thought that it was maybe only on my phone that the message symbol does not appear but it does not appear on my computer neither. (・o・)

BellEs212

Hi everyone thanks for sharing this! 

@Bahar, BellEs212 I will send you both private messages now so that we can check your account :-) 

Thanks! 

Hi Cezdiamond, I didn't receive your message, could you send it again? Thank you!

Lady_Choo

That is very odd! I will pass it on to the king team and see if they can work out what has happened