Lost Facebook Connection - More info here

MarkHawk

Hi guys,

If you experience issues with Facebook connection - for instance, not being able to sync your progress or not being able to see your friend lists then please start by checking the steps in this thread: https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

I've seen several threads about this issue and we're currently investigating.

Mobile as well as the Win10 apps connecting to Facebook are affected.

I'll update you as soon as I know more.

- Mark

Patricia-37

I lost my position on candy crush and none of the links seem to get me back it just puts me back to 19 and I was in the thousands I would be grateful for help

rockychf

May I know are there any updates news on the fix of this? Please advise.

MarkHawk

Update 03.05.2018

We're still investigating the issue.

In the meantime I suggest that you sync your FB account with your Kingdom account and in the game settings connects to Kingdom. This thread shows the steps: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

SFR53

Farm Heroes saga seems to have lost who I am and took me to the original 'newbie' play page. I opened a new we browser went to king.com and used the Log In link took me to a page that asked if I wanted to sign in using my facebook link. I did. That worked fine. Then I went back to my original web page and clicked to play Farm Heroes saga and it took me right to the play game page with all my previous level and name info. Don't know if this will work for ALL games now or if I'll have to do the same for other games I play on King.com.

Time will tell

Viera-2

Keď spustím hru, nevidím zoznam praiteľov, ktorých môžem požiadať o pomoc. Zároveň sa neviem posunúť do nového levelu....Prosím o pomoc... vopred ďakujem..

Lady_Choo

Please update your games, the issue should now be FIXED !! 

Yay!!

Kay_Drayton

Update 03.05.2018

We're still investigating the issue.

In the meantime I suggest that you sync your FB account with your Kingdom account and in the game settings connects to Kingdom. This thread shows the steps: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

How much longer till this is fixed? I don't want to have to open another account.

Leyla_Solmaz

Merhaba eski facebook hesabıma bağlaamıyorum yeni hesabım eski hesabımın puanlarını ve seviyesini aldı ama 1430 lil de iken 37 den devam ediyorum yardım edin tesekkurler

Mary_Slebodnick

I lost a

Cezdiamond

This issue should now be fixed as @Chicken Slayer said :-) 

Please let us know if you are still experiencing this problem!