All my boosters are dissapeard

sacha

Yesterday all my booster are dissapeard, and i had a lot! 

firebombmarkus

You are welcome @sacha Keep collecting cropsies 🤗

firebombmarkus

Hi @sacha and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please tell me more about it? Did you change the device? Did you reinstall the game? Did your phone or app crash? 

sacha

I play on the Samsung tab 3, nothing special actually happened, no updates, and the game does not delete or something ... I still have the gold bars and the beans. but had an average of 50 boosters each, except for the scoop ... and now I can't connect Samsung on my cell phone to king or Facebook ... so weird .. thanks for thinking along! Greetings, Sacha (I translated this with Google

firebombmarkus

Hi again @sacha I will ask you to give me your game ID. If you don't know where to find it, please follow the instructions on the link below.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

sacha

10258673365

firebombmarkus

Thank you @sacha I will tag out Community Moderator @QueenB so she can look into your account and tell us what is happening.

sacha

Thanks!!!

QueenB

Hi @sacha, thanks for the ID 😉

As boosters as well as lives do not get synced with our serve, there is no way for us to see what happened and how many boosters you had in the game.

We only compensate for items that has been purchased but as a good will gesture, I've decided to add some back to your game so we can see if this keeps happening so we can investigate.

The next time you open the game app, you'll get a notification and hope this helps  

sacha

Thank you all!!!! Sacha 

firebombmarkus

You are welcome @sacha Keep collecting cropsies 🤗