No reward

Patricia_Marie

PrWhy am I given rewards that aren’t actually given to me?

PummyRaj

Hello @Patricia_Marie, Hearty Welcome to the Farm Heroes Section of our friendly King Community

The reward you have received is the booster of “5 extra moves” and it will be added to your board when you start the level!  And it is located below to the options where we choose our Companions....



👆👆 This is where you see that booster added.  I am not sure whether you will have the choice of click on it to turn it on & off!!

Please post back if you need further assistance 👍

Thank you for posting in the Community!  Have a nice day/evening 🙂

P.S:  If you would like to win some Gold Bars for your favorite game(s), feel free to participate in this Community Contest  http://to.king.com/ox8t

Patricia_Marie

Hi Pummy Raj, thank you for your response but as I had shown, the option to use the extra 5 moves is not given to me even though I was rewarded it. If I click on the +5, I will be prompted to pay for it, this is why I don’t understand why it is given as a reward when it’s unusable.

PummyRaj

Hello @Patricia_Marie, Good Morning & Thank you for replying back 🙂

The picture you have shared is from the Level game board.  Hence I wasn’t sure and asking you to check at “Play” option.

What does it show on the screen where we select to “Play” the level?  Is it the same as in my screenshot.... with +  or did it add 3 there?  Can you please show a screenshot of that window?

Thank you and Have a nice rest of the day/evening!

Patricia_Marie

So as you can see, I would have to buy them. They are not rewarded.

PummyRaj

Thank you very much for the screenshots @Patricia_Marie 👍👍

And yes! It clearly shows the reward was not added to your game.  Since we have all the information to report, I can inform the Community In-charge to look into this and request to send you the reward.  

Can you please provide your game user ID by checking this link https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

Thank you!

Patricia_Marie

That link took me to where I can find my user ID... I know my ID, where do I send it to or give it to? Do I post it here?

PummyRaj

Yes @Patricia_Marie   It is OK to post your ID here

Patricia_Marie

My ID is: Pattymb2127

PummyRaj

Hello again @Patricia_Marie....

The Team will be needing your King game user ID -- which will be in digits.  If you go to the link I wrote above, you will find it. 

But, if you are logged into the game through Facebook only, let me know!  I will give you another link

Patricia_Marie

Oh that! Sorry!
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