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Games not connecting to internet

sweeetie2364

My king games will not connect to the internet. My internet is working fine but the games say that i have no internet connection. Ive tried updating the games but its still the same. Any suggestions?

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NicolyeNLN

I cannot play farm hero saga at all since i got this new phone. Android - galaxy note 10 plus, it will not let me log into king, and when i hit a level to play it closes the app. I am unable to log into king for candy crush as well but it is allowing me to play the game. How can this be fixed?? I even created a new king profile nothing!

Lady_Choo

If you have clicked on the 3 lines and tried to connect and it refuses to, I would try to be honest. And yes, if your coins don't come back (although they should) you can contact the support team as we cannot do that part here.
I would normally make sure you are logged in either to Facebook or the Kingdom, however you normally do, before you take that step to make sure progress is saved but as you cannot connect, save that screenshot

pandac

Ok so I should uninstall and see if that fixes it? And if I lose all my coins you guys will re-instating it?

Lady_Choo

It would be this one

pandac

When you say contact the team who am I supposed to be contacting exactly

pandac

Screenshot here

Image: https://us.v-cdn.net/6030983/uploads/editor/ur/26l7hvp7z76w.png

Lady_Choo

You shouldn't lose your coins BUT if you contacted the team, they would be able to see whats going on and reinstate them if they were lost due to that.
I get the red x when its not connected to Facebook or the Kingdom. But if nobody adds a screenshot we cannot confirm if it is that or not

pandac

So I still don’t have internet connection and noticed that I lost ALL my boosters the other day! What the heck? If I uninstall will I loose all my coins too? Because if I do I really don’t feel like continuing to play .......

Lady_Choo

pandac said:

It’s been days and I keep getting the no internet connection. I don’t want to uninstall and lose progress and all my boosters. Today noticed that I actually did lose all my boosters but maintain the level????? Help

Unfortunately when the games do certain updates it can cause data to be lost, so King recommend that you don't save too many boosters for this reason. The boosters are saved to your device so you can use them offline, so if your device has an issue in updating, the code vanishes.
Are you on apple too or android?

pandac

It’s been days and I keep getting the no internet connection. I don’t want to uninstall and lose progress and all my boosters. Today noticed that I actually did lose all my boosters but maintain the level????? Help

HareBrainedIdeas

My game simply won’t connect to the internet. My internet is fine. I keep getting the WiFi symbol with the red cross

It won’t allow me to sign in to King or FB, so I cannot delete the game or risk losing my progress.

I have hard reset my phone, I have deleted and reinstalled FB, I have cleared my cache!

I am on the app via IOS

Please help!

QueenB

@woodkla15, apologies for the delay on getting back to you!

If the issue is still persisting, can you try the following on the Apple device:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Hope this helps

sweeetie2364

I had to uninstall all of my king king gam3s then reinstall them. I lost a lot of progress when i did it. They are working now but i think there is some kind of glitch on candy crush with the group reward because it never shows that i have earned points for the teams im on. Only 2 players show points and mine stays at 0 even though i log in daily, pass levels or episodes, etc.

woodkla15

Yes, an Apple mobile device.

QueenB

Are you playing on a mobile device @woodkla15? If yes, is it an Apple, Android device?

woodkla15

Lately, I am just getting the internet symbol with a red x on it. This shows up in the lower right corner of the game.

PummyRaj

Hello @woodkla15, Hearty Welcome to the Farm Heroes section of our friendly King Community

I am sorry to hear about the issue in your game!!

Can you please provide a screenshot of the issue when it says "Cannot connect to the Internet"?

Talk to you soon! Have a nice day/evening!

woodkla15

I can’t connect to the internet. Please let me know the fix. Thanks!

lizzyb

It’s it’s fixed now. One of your colleagues was emailing me the other day helping me out. Thanks anyway

Crazy Cat Lad

Hi @sweeetie2364 and @lizzyb !

Could you post a screen shot of the error message or whatever graphs indicates that the game has no internet so I can take a closer look at this?