Support

Dueydude

When my wife sends me a life/beans and I accept them and try to send her lives back the screen comes up blank with her picture doesn't show up so I can send her one back. Also when tractor pull comes up her picture doesn't show up in the tractor and the same thing happens on her game and my picture doesn't show up.

QueenB

Hi @Dueydude!

Do you play on Facebook or on mobile? If mobile, is it an Android or an Apple device? Have you also tried any troubleshooting steps?  

dueydude622

We both play on Amazon Fire 7 tablets.Also on PC. I took both tablets back to factory settings yesterday. Today we will see.

dueydude622

Through Facebook.

QueenB

Let me know how it goes @dueydude622😉

dueydude622

Today farm club still has 1 reward available in each of the games. Tractor dash still is showing each of our pictures missing as the competitors but shows our names.Send lives to still missing us not on the list.

dueydude622

I don’t know if this has any bearing on the problem but on candy crush when you click your profile it shows being in 1st and 2nd place for both of us in the United States.

QueenB

Is it just your names missing from the list or is it completely empty? 

You might also want to check the App permission as remember that Facebook has token that expires after 90 days so check out this link too:  http://to.king.com/hAUl

As for the pictures missing on the Tractor Dash, that can happen as this feature requires connection to the server which goes trough Facebook so because of "traffic", the picture won't show up sometimes. As long as you see the name, you're competing.

So the Farm Club showing 1 reward available? Is it like this: https://community.king.com/en/farm-heroes-saga/discussion/178046/wy-do-i-see-on-the-companions-end-of-the-companions-at-level-1110#latest

If not, can you send me a screenshot, please? 

dueydude622

On the send lives her picture is completely empty with the other person showing up today. On the PC farm club dose not show having any prizes shown. The fire tablets both show as having 1 available. I don’t know how to send a screenshot off the fire tablets or I would be happy to.

Dueydude

Today while playing candy crush on my wife's candy crush game I have found that when starting to play it showed me pictured as the person playing on her game. I than went to the pc and signed in and was allowed to do that which should not have allowed me to do that. I than signed in to her candy crush and it showed her picture on the game. I signed out on the pc and went back to the fire tablet and my picture was still there. I than logged out of Facebook and designed back in and her picture was there. Also on the map it showed me as being behind her when I was ahead of her. Any help with candy crush and farm hero's would be greatly be appreciated.we've been playing these games for several years. Thanks.

Dueydude

I didn't tell you that she was pictured and I was ahead of her on the map.Also when tapping the picture it still shows both of us as 1st and 2nd in progress.

QueenB

Hmm... I think your accounts have been synced somehow and in this case, Player Support needs to handle this as they will also need the details from your wife's games to be able to see what has happened.

You need to contact them here. When you get to the topic part, select these options:



Hope they can get this sorted out soon!