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Daily Bonus - Resetting to Day 1! (FIXED)

How long is a "day" in Farm Heroes Saga? I play daily, yet I'm always accepting the Bonus for Day 1...it doesn't advance. Do I have to make sure I get in under a certain amount of time each day so I'm not penalized for "skipping a day"? (which I'm not) I'm playing with the new format

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QueenB

Thanks, @Ei, and apologies for the delay in getting back!

The Studio has been looking into this and they believe there might be an issue which they need to continue looking in to.

They don't know how long this will take however, you will still be able to collect a free reward and not being left empty-handed 😉

We know this is not ideal and we apologies for the inconvenience caused.

Thanks for your patience while we look into this 😉

Rancid said:

First, let your boosters recharge. Then:

#1 Use a catch all on either the apples or onions as your first move. This drops the eggs closer to the bottom, which makes it easier to match them up.

You're brilliant! Tip #1 made all the difference. I finished with 3 Stars!! Thanks!

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QueenB said:

The Studio has been looking into this and they believe there might be an issue which they need to continue looking in to.

They don't know how long this will take however, you will still be able to collect a free reward and not being left empty-handed 😉

We know this is not ideal and we apologies for the inconvenience caused.

Thanks for your patience while we look into this 😉

So then I would be correct in assuming it's a 'game issue' and had nothing to do with my signing on? For the record, I sigined on at about 5:38 pm and got Day 1 again.
Thanks for your attention to this matter

firebombmarkus said:

@Ei Can you tell me which device and OS are you using? And of course, check if your game is up to date. I will tag @QueenB again so she can check it out. She is very busy and sometimes she needs time to answer. Thank you for your understanding.
I'm using a laptop with Windows 10, same as I've been using for YEARS! I don't think it's ME.

QueenB

The Studio has been looking into this and they believe there might be an issue which they need to continue looking in to.

They don't know how long this will take however, you will still be able to collect a free reward and not being left empty-handed 😉

We know this is not ideal and we apologies for the inconvenience caused.

Thanks for your patience while we look into this 😉

QueenB

firebombmarkus

@Ei Can you tell me which device and OS are you using? And of course, check if your game is up to date. I will tag @QueenB again so she can check it out. She is very busy and sometimes she needs time to answer. Thank you for your understanding.

Hi, I did this last week for Queen B I believe and never got an answer. Just so you know, I signed in today 10/14 @ 6:38 and got Day 1 AGAIN with a reminder that if I miss a day I start over.

My ID is 1945137810. I think it's the game....not me. Thanks

firebombmarkus

Hi @Ei and welcome to our adorable Community 😊 I will ask you to give me your game ID as we need it to look into your account. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

Here is a history of my sign in and Daily Bonus for the last few days...WHY?
Times are for eastern standard
10/10-5:53 pm Daily Bonus Day 3
10/11-6:16 pm Daily Bonus Day 3
10/12-6:19 pm Daily Bonus Day 1
10/13-6:11 pm Daily Bonus Day 1 (again)

If this is in Beta testing and this is a bug, will someone kindly tell me

QueenB said:

Hi @Ei

May I have your User ID so I can ask Player Support to check your logging history and check no days have been missed?

Also, are you playing on multiple devices or just on PC?
No.
I've been tracking the last 3 days 10/10-Daily Bonus Day 3
10/11-Daily Bonus Day 3 (again)
10/12-Daily Bonus Day 1!!!
Do I have to play the exact same time every day, for my Bonus to advance using this new format?
Also, neighbor is getting my help request, but not receiving the lives I send her. She is on the old format.

Sorry....I am not playing on multiple devices...I've been playing every day on my PC

User ID-1945137810
That's my concern...what constitutes "a day"? I play every day...but at different times. Now today I logged in at around 5:30 pm, and there was NO offer of daily bonus

QueenB

Hi @Ei

May I have your User ID so I can ask Player Support to check your logging history and check no days have been missed?

Also, are you playing on multiple devices or just on PC?

Rancid said:

First, let your boosters recharge. Then:

#1 Use a catch all on either the apples or onions as your first move. This drops the eggs closer to the bottom, which makes it easier to match them up.

You're brilliant! Tip #1 made all the difference. I finished with 3 Stars!! Thanks!

Thanks!

10/7-8:48 pm....back to Day 1 bonus, even though as you can see I've played AT LEAST 3 days in a row. Do I really have to "time'" when I play each day, in order to advance the Daily Bonus?

[Deleted User]

First, let your boosters recharge. Then:

#1 Use a catch all on either the apples or onions as your first move. This drops the eggs closer to the bottom, which makes it easier to match them up.

#2 Where possible, make matches next to the buckets. This will produce more water.

#3 The more you do this, the more likely the water will match up simply by having the bucket filled.

#4 Only make a match next to an Oyster if it already open.

One shovel, one "+1" and three catch all were the only boosters I used to finish the level on my second try.

[Deleted User]

Ei said:

I returned today, a little earlier than yesterday, and they gave me Day 2 Bonus again...it should be Day 3. Not that it matters. Level 730 is impossible (2:44 pm est)

I have completed level 730 with three starts. I will have a few turns and see what seems to be the easiest way to complete the level.

GMattox

Since the new larger format I can no longer see my reward button on the side. They used to be on top now the FaceBook margin covers them. How do I get them back?

I returned today, a little earlier than yesterday, and they gave me Day 2 Bonus again...it should be Day 3. Not that it matters. Level 730 is impossible (2:44 pm est)

Thanks. I just went on, and moved to Day 2. I'm playing about 3 hours earlier than yesterday. I sure wish we would get beans in the Daily Bonus like we used to.