High score freezes on ios, King acct

Question

Hi there!

I have only (very) recently started playing the game. I think I am still less than 50 levels in. I apologize if this has been asked and answered; I did look around a little but I could not find it.

Sometimes when I win a level in hero mode, the score marker scrolls up out of sight and makes the ticking noise like it is still going, but the view of the scores doesn't change. Then the high score screen is frozen like this. I have to force close the app and come back in. Sometimes it doesn't do that and it will move me up and shows me moving to 3rd place or wherever (not sure how that is happening but ok). Then the screen is not stuck and I can move on to the next level without a problem.

Unfortunately it is happening frequently enough that I have given up playing the game more than a few times now just out of frustration with the process of closing out and going back in. Plus I am so new to the game that I don't know what is working and not working when I am doing this.

Thanks in advance for any help you can offer. I have already done the clearing cache and restarting my phone multiple times. My game is up to date. I play on an iPhone.

QueenB · Accepted Answer

Welcome to the Farm Community, happy to have you here @wafercookieflippers :)

I'm not really sure what is happening to your game but when things are not working properly and updates have been done, the next step is to reinstall the game app.It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

I would recommend using these up before re-installing, if possible.

Hope this helps :)