Very Frustrating

kmonk

I was on a level nearing 2000 and for some reason have been taken back to level 1!  I was asked to input my email details and told my level would be saved and this is what has happened.  Any thoughts?  I will not start again and will delete the app if this is the case

[Deleted User]

Did you have your progress saved before this happened?

kmonk

Yes I'd just done it through my email account and as soon as I agreed to terms and conditions everything disappeared.  I did it on my tablet.  Wish I hadn't bothered!

QueenB

@kmonk, is your progress still missing? 

have you tried reconnecting the game app again and see if your progress syncs? If not, may I have your User ID so I get Player Support to have a look?

This link will help you find it: https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

Thanks  

kmonk

Thanks very much for the advice. I uninstalled the game and then re-installed it and it gave me the option to continue from my saved level - So I'm back in business!  Thanks again

[Deleted User]

Good to hear!