60k magic beans disappeared from my account

frozenhowl

2 or 3 weeks ago around 60.000 magic beans disappeared from my account, i notice them when playing against raccoon.

can someone help me?

PummyRaj

Hello @frozenhowl, A Warm Welcome to our friendly King Community  

I am very sorry to hear about the issue in your game!!  Did anything happen 3 weeks ago?  Did you change a device OR did your game crash or something significant happen in the game?  

If you can post few details here, I will escalate this issue to our Farm Heroes Community Team  
1) The device you are using to play the game;
2) Your game user ID number https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

Please post back these details and I will inform about the issue in your game to the Community Team In-charge.  

** TO post back, tap on "Type your Comment" box located below.

Talk to you soon!  Have a great rest of the day/evening!

frozenhowl

Hello. thanks for your reply.

my device is an Asus zenphone 3 and i also play it on facebook on the pc. my user id is 11100972386

nothing really happen to my device. just one morning when i oppened the game and when try to use magic beans for raccoon level I had 0. i supposed it was and error and they will appear later but nothing.

frozenhowl

any new?

Lady_Choo

Hi @frozenhowl I am going to direct you to our support team.  They can check for you to see where all your missing beans have gone but you would need to contact support in the link as they have more access than we do

https://soporto.king.com/support