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Farm Heroes Saga

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Why did I lose everything I had for the last few years?

So I haven't really played Farm Heroes Saga that often over the past few years since I started playing Farm Heroes Super Saga. And I never signed in because I didn't play across devices. But I did accept everything players sent me while not playing. So today I got a new phone and decided to load the game onto my phone and play across devices for when I wasn't home. So that wiped everything I have earned from day one. I had over 200 gold bars, over 700,000 beans, about 16 shovels, over 100 tractors, over 100 +1, and around 90 cats. But the funny thing is it left me at level 732, and it shows all the rewards that I have earned. Then when I logged out of my phone, and this is funny too, I have more 50 gold bars and 2000 beans at level 1, which is more than when I logged in today. It left me with 4 bold bars and 100 beans when I first logged in with my email. Please give me back everything I have earned and hadn't used yet. I thought logging in would save everything that I have earned, not wipe it all out.

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@007jayc , I'm closing this thread now and you will receive a private message soon 😉

U can try private msg QueenB if u need...

but seriously as u playing offline mode... nothing can be guarantee and hence seriously we won’t bother to try fixing the bug that u created in offline mode ...

while I appreciate you stepping in stan1981, this is for Queen B. I've played this game on and off for a couple of years and only on my iPad. Then I decided to play on a new iPhone that has unlimited data. Because I never had logged in when I first played everything was lost but my levels. The weird thing was it left me with 4 gold, not 0, and 1000 beans. I'm waiting on their decision before I proceed. Thanks.

How come u r playing on iPad without connected ? If u r playing offline mode just for leisure and fun... then u cannot ask King to give u back the items ...

can u delete the app and install again on iPhone? So that it will make u go back to lvl 1?

else just play from where u r...

Queen B, did you forget about me? :)

QueenB said:

Okay, because the items were not purchased, they will not get added to your game and also because the game was never connected, there are no records to show that you had these items.

I can get Player Support to reset your game back to level 1 if that is what you wish, however, keep in mind that you will not receive the 50 Gold Bars as this is only for new installs and it does not apply when a game gets reset.

Give me the 👍 and I'll get in touch with Player Support

What about the beans? Since this all began I have acquired around 11,000. Will this drop to zero as well? I'm only losing 4 gold bars as it stands right now since I can't get back my 200.

Okay, because the items were not purchased, they will not get added to your game and also because the game was never connected, there are no records to show that you had these items.

I can get Player Support to reset your game back to level 1 if that is what you wish, however, keep in mind that you will not receive the 50 Gold Bars as this is only for new installs and it does not apply when a game gets reset.

Give me the 👍 and I'll get in touch with Player Support

QueenB said:

@007jayc, may I ask if you have purchased the items that got lost when you changed your device?

No, the gold bars were either won or awarded. The beans were gifted or won. The boosters were won. I didn't change devices. I always play on my iPad and recently got a new iPhone. I had never logged in on the iPad, but decided to log in on both devices that way I could play it on my phone and my levels would be the same. That's when I lost everything except the level I was on. If this is such a hassle to fix, could I not just have my level reset to 1, that way I can build everything I lost back up.

@007jayc, may I ask if you have purchased the items that got lost when you changed your device?

I guess I won't receive any help and I'm just screwed!

I have still not received any customer support on this ticket. Could one of you please explain why it is taking so long?

Chicken_Slayer said:

Don't give up just yet, it has been Christmas but everyone should be back to normal now. If you have a ticket number I can ask Queen B if she can chase it up but I know last week it was slow as they had a back log. Let me have a word with her

I would really appreciate it. I been playing these 2 games for years, and I don't play anything else. I just recently came back to playing Farm Heroes Saga as I gave up on Super Saga. These games are the best. I did try contacting support for the 3rd time like Queen B said to do, and I gave them my first ticket number also. Thanks

Don't give up just yet, it has been Christmas but everyone should be back to normal now. If you have a ticket number I can ask Queen B if she can chase it up but I know last week it was slow as they had a back log. Let me have a word with her

Chicken_Slayer said:

@007jayc always reply back to the automated response with the problem again. That tends to find a real person then

Okay, this has been going in circles for a month. I have done everything you, Rancid, and Queen B have said to do. I have contacted support, I have replied back to the automated response, but still nothing. I'm about to just give up and delete the app. It's apparent that I'm not going to get any response or help, and I'll be stuck slowly moving because I won't have the things that I have lost by logging in.

@007jayc always reply back to the automated response with the problem again. That tends to find a real person then

QueenB said:

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉

I've contacted them twice but only received an automated response the first time. I contacted them last on January 5th but no reply. I went ahead and tried today to contact them. 3rd time a charm?

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉

My iPad and my iPhone have the same account number and ID. The problem was when I started playing on my tablet I never signed in. So when I signed in on both devices (so I could play on my phone when I wasn't home) it made me lose everything I had earned. But it didn't start me off with 50 gold bars, and not sure of beans for new players, it gave me 4 gold bars and 100 beans. But I stayed at the same level. So I'm out 211 gold bars and lost over 700,000 beans. I can understand losing the boosters, but not the gold and the beans. Like I said, if I can't get them back I want my account to reset to level 1 so I can build everything back up. Being at the level I'm at without everything I had makes it a little harder to progress.

Hi @007jayc!

Could you check and see if you have the same User ID on both devices? This link will help you find it

Thanks

I sent a reply back with the ticket #. Thanks again Chicken Slayer.

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Boosters are only saved on the device. King is unable to restore those, as they don't have access to the data on your phone. They only have access to the data which is attached to your email address.Since it restored your previous level, I would've thought that you would also retain the beans. What you have said about the gold bars sounds interesting. Do you still have the other device? Do you have everything on that? Is it all saved via email or Facebook? I will tag @Chicken_Slayer and @PummyRaj and see what ideas they can come up with.

No boosters were not saved on my tablet. I was playing on an iPad and got an iPhone. I decided to put the game on the iPhone so I could play it away from home without having to take my iPad with me, which I still was going to play the game on my tablet while at home. I had never logged in on my iPad when I started playing the game, but thought I had to do it so when I started playing on my iPhone so it would have everything on it. That didn't happen as I lost everything, not just the boosters. I went from 215 gold bars down to 4, which I don't understand why 4, and I lost all but 100 beans from over 700,000. I didn't notice it on my tablet until I got back home today. I had already seen it on my phone while I was out, but when I got home my tablet didn't have anything on it either. If I had know it was going to do this by logging in just so I could play on my phone, I wouldn't have logged in and also put it on my phone. So now I guess I'm screwed over. So the only thing it kept from my tablet was the level I was on.

That sounds odd to me. Hopefully the people I tagged can help you further.

Hi @007jayc as @Rancid correctly said, any boosters and saved lives etc are saved on the device memory not on the game itself when it comes to mobiles/tablets.
If you didn't log in then anything you build up will stay on that device only. Meaning if you change device, or wipe it, everything is gone. Which is why when you logged out today, the game reset to the starter of bars and beans as though you are a new player.
If you were logged in before via your email address then that will be why its remembered your progress at least as your progress is saved on king.com and your beans and gold should have been transferred too. I can only imagine its possibly because of the length of time since you played, but if you email the contact team via this link:
https://soporto.king.com/contact they can look into your account details and see what has happened. They have access to so much more than we can on the public forum. Make sure you use the same email you used previously if you still have access to it and they can help you.
Do you play on Facebook? You don't have to, but if you do, you can sync your king and facebook accounts so that it makes doubly sure this is ulikely to happen again

I thought I had already tried contacting support but I did it again today. If I can't get my stuff back I would rather have my account wiped out so I can start over and earn everything again. Losing all my beans and gold is making me crazy. Playing at level 732 without all my boosters and beans makes it harder for me to pass levels.

So I got a response from customer support which directed me to use the help center or the community. Was this automated and I'll get a real response soon, or is this a run-a-round with no real support???

@007jayc it means they are likely closed as its Christmas or have a backlog. So what you need to do is reply back (with the same information you gave the first time) to the auto response and then hopefully over the next few days you should get a real person. Ufortunately everything closes at Christmas and I am not sure how many there will be working until after the new year, so if in a couple of weeks you still haven't heard anything, let us have the ticket number and I will ask the CM to look into it. Hopefully you will have by then though. Normally it would be a lot quicker, its just the wrong time of year

**edit they can wipe progress if you request too.

Hi @Chicken_Slayer

I read somewhere that King is unable to wipe progress attached to email addresses for some games. But I didn't see any details of which games. Do you have any further information?

@Rancid at one time they couldn't, but they can now. We usually just direct them to the support team and they can take it from there. I know they can in candy crush as I did it as it had been so long since I played. I still haven't had time though to get very far.

https://community.king.com/en/candy-crush-friends-saga/discussion/246447/can-i-reset-my-progress-back-to-the-beginning#latest

If I'm stuck without all my beans and gold, lost all my boosters too, and you think I might not be able to start over from level one, I might as well quit playing King games. I gave up on Farm Heroes Super Saga because they quit doing ads to give extra moves and boosters. So I decided to come back to Farm Heroes Saga, and it looks like I could be stuck because everything got wiped out and I might not be able to start back over. I'm so frustrated!

@007jayc you can start from level one if that is what you wish. You just need to contact them via the link given.
When you contact them though they should be able to see what has happened with your beans and gold anyway, but you would need to contact them. We cannot do it here as its data restrictions for your security

Chicken_Slayer said:

@007jayc you can start from level one if that is what you wish. You just need to contact them via the link given.
When you contact them though they should be able to see what has happened with your beans and gold anyway, but you would need to contact them. We cannot do it here as its data restrictions for your security

I really appreciate you and Rancid helping me. This has been really frustrating. To be playing this and Farm Heroes Super Saga for years only to lose everything on one game and not get the kind of boosters for help in the other is a real let down. These are the only 2 games I have played for years.

I can understand that @007jayc I feel the same about farm heroes as I have played it since the start.
Don't worry though one way or the other you will be sorted, its just Christmas is in the way which is holding things up so you might have a delay. Save your ticket number and if you get no response we can get the CM to chase it up for you after they are all back.
I hope you have a good New year

I still haven't gotten a reply other than the automated response. Chicken Slayer, will you pass this on to the CM. Thanks.

Did it give you a ticket number? @007jayc. When it’s automated it’s best to reply back to that one with the issue again and it will be picked up. I will of course pass it over too, but the tea, have another country holiday Monday so won’t be in until Tuesday

I sent a reply back with the ticket #. Thanks again Chicken Slayer.

Hi @007jayc!

Could you check and see if you have the same User ID on both devices? This link will help you find it

Thanks

My iPad and my iPhone have the same account number and ID. The problem was when I started playing on my tablet I never signed in. So when I signed in on both devices (so I could play on my phone when I wasn't home) it made me lose everything I had earned. But it didn't start me off with 50 gold bars, and not sure of beans for new players, it gave me 4 gold bars and 100 beans. But I stayed at the same level. So I'm out 211 gold bars and lost over 700,000 beans. I can understand losing the boosters, but not the gold and the beans. Like I said, if I can't get them back I want my account to reset to level 1 so I can build everything back up. Being at the level I'm at without everything I had makes it a little harder to progress.

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉

QueenB said:

In this case, @007jayc, as we are not able to replace lost items or reset your game, you need to get in touch with Player Support team which you can do by selecting the "Contact Us" button below:

Hope they will be able to sort this out for you 😉

I've contacted them twice but only received an automated response the first time. I contacted them last on January 5th but no reply. I went ahead and tried today to contact them. 3rd time a charm?

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