Help please???

gorgor Posts: 27 Level 2
Hello. Can someone in the community please help me? I have asked this question repeatedly. It has been nearly two months and I cannot get into Farm Heroes. I open it and it shuts down immediately. Since the message from the community in December I have tried everything. I even tried to uninstall the game and reinstall. Nothing. I cleared the cache and there is plenty of room on my device for updates. Can someone help me get back to my favourite game? Thank you so much
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Answers

  • QueenBQueenB Posts: 3,446 Community Moderator
    Hi @gor!

    Sorry to hear the issue is persisting 😦

    Can you get back to me with the following details to take a closer look: 

    1) Make and model number of your device. Also, the current OS you have. You can find this in Settings>General>About.

    2) The version of the game app you have. You can find this in the App Store, under My Apps, search for the game and select more information.

    3) How much available storage do you have left on the device?


    Thanks :) 



    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • gorgor Posts: 27 Level 2
    Hello,

    i would like to thank you for being the only one that has replied. i did have one other reply a while ago and when i said i am not too good at technology i was told it was okay and yet got no help afterward. 
    here are the answers to your questions:

    Make and model; samsung sgh-1497

    available storage; 9.83 gb

    version of game app; 5.30.9 i updated just now but still shuts down right away

    thank you again. i have also reinstalled. nothing works. disappointed but grateful for your help.
  • stan1981stan1981 Posts: 179 Level 3
    Is ur Samsung phone jailbreak? 
  • gorgor Posts: 27 Level 2
    samsung tablet. not sure
  • gorgor Posts: 27 Level 2
    i answered all your questions. i am still waiting on your reply?
  • stan1981stan1981 Posts: 179 Level 3
    Maybe is fate that u cannot play. Just let it go. I highly suspect ur table is jailbreak thus cannot play. 
  • gorgor Posts: 27 Level 2
    Hi Stan. Thank you for your reply. Can you explain jail break to me. I looked into it and it seems it is not. I have no problems with anything else. In terms of 'letting it go' i have played for years and it is literally my only vice. Had to make a lot of changes in life recently and did not want to add this small pleasure to the list of others. Please help and i will be grateful sending love to you through the universe..........thank you :)
  • stan1981stan1981 Posts: 179 Level 3
     Jailbreaking phones — or “rooting” when referring to Android devices — became legal in 2010, followed by smartwatches and tablets in 2015. ... Worth noting: it's legal to jailbreak or root a phone if you're doing it to use legallyacquired apps, for a smartphone. The same is not true for illegally acquired apps”

    Definition from Google. 
    Pls Google it for more info.

    Can you play on other device? 
    If yes, ur Samsung tablet is the issue!
    So ? Play on other device!!!
  • gorgor Posts: 27 Level 2
    can you explain or help me to jailbreak or unlock or re root?
    As for other device. i do not have. ......modest life.

    thank you for any help Stan.
  • RancidRancid Posts: 581 Superstar
    Hi @gor
    If you are unsure what jailbreak means, then you probably haven't done this.

    Six months ago I couldn't spell Superstar. Now I is one!

  • gorgor Posts: 27 Level 2
    Was just looking for help with my game. Instead I got no help after i provided all my info., was told to 'let it go' and you probably 'haven't done this'.
    Thought this was a site/forum/community for kind ppl to help with game not psychological advice and a stab @ my tech skills. wow

  • stan1981stan1981 Posts: 179 Level 3
    Help? Do not take it for granted. 
    Your issue is too technical. 
    Slowly wait for other ppl help. 
    My advice : change ur device. 
  • gorgor Posts: 27 Level 2
    when i said i dont have another device and i have a 'modest' life it was a nice way of me saying i do not have $ 4 1.
    Send me the loot Stan and i will buy another device. Otherwise. Please help (or i will slowly wait for others to help....patients is a virtue :) 
    Thanks.
  • stan1981stan1981 Posts: 179 Level 3
    Ok. Then u slowly wait. 
    Go n do some self troubleshooting: can u play other king games on this device? Or is it only farm hero saga that u cannot play?
  • stan1981stan1981 Posts: 179 Level 3
    Don’t u have a mobile device? 
    Can u try to see whether u can play on ur mobile device? 
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