missing boosters in farm heroes saga

GeOs

Hi,

when I ended farm heroes saga yesterday I had 31 tractor Boosters, 19 +1 Boosters and 22 Colour collect Boosters. When I come back to the game today I had only 16 tractor Boosters (that means -15), 11 +1 Boosters (that means -8) and 15 Colour collect Boosters (that means -7). Can you please give me my Boosters back??

Thank you in Advance.

Gerdi

stan1981

Likely not possible ...

thanks

GeOs

What do you mean "likely not possible" ???

You can't steal my Boosters and just say "likely not possible". You have to give me back because I worked hard for those Boosters!!

Regards

Gerdi

Lady_Choo

Hi @GeOs and welcome to the community.

Stan doesn't have anything to do with your boosters and he is very short in his replies so I am sorry for any upset caused.

Unfortunately unless purchased boosters can not normally be restored as they are saved on your device, you can read about that here

https://community.king.com/en/farm-heroes-saga/discussion/223591/superstar-information-post-why-do-boosters-vanish-from-my-app

However if you haven't done any of those things, you could email support and they could look into it for you to see what has happened if they can 🙂

https://soporto.king.com/contact

GeOs

Thank you for your answer, but I have to admit, that I don't Play the game on a tablet or a phone - I Play it on a Computer … so I don't unterstand why you can't replace the missed Boosters ...

Kind regards

Gerdi

stan1981

@GeOs

mean unless ur booster is being bought by real money which can be traced and have a record - then it can be replaced ...

else it doesn’t have record - so - it won’t be replaced ...

ok?

GeOs

@stan1981

just because I didn't pay real Money doesn't gibe you the right to remove them from my game … I've got them boosters from coming back to the game every day, from winning levels where I can get them farm club friends for every star I get in those levels. So those Boosters were hard work and I want them missing boosters (like I told you in my first E-Mail) back !! I know you can replace them, because I had the same problems in bubble witch saga and the missing boosters were replaces within two days.

So, I'm waiting for my missing Boosters!!

(kind) regards

Gerdi

Lady_Choo

@GeOs Stan has nothing whatsoever to do with King, other than being a player like yourself. You need to go back to the link I gave you in my post and contact support. They are the only ones who can replace them for you 😉

QueenB

Hello @GeOs and welcome to our Community 🤗

I can confirm Player Support has received your query and will be replying back to you as soon as they can. Forgive our @stan1981 who means well and is a committed Farm fan ☺️but who can sometimes be too with his answers so it can get confusing 🤪

Hope you'll enjoy your stay here in the Community and while you're here, don't miss out on the Contest area here. 😊

GeOs

Hi QueenB,

thank you for giving me back my missed boosters (even now I'm missing two shovels, but that's not a big deal).

I hope this won't be happen again.

Kind regards

Gerdi