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Game not loading - again

Richard_HaysRichard_Hays Posts: 5 Level 2

Don't know why this keeps happening. Cleared cache, checked for updates, flash enabled.

Answers

  • MountainMomMountainMom Posts: 517 Game Expert

    Hello @Richard_Hays, Have you tried playing your game on a different device? This could rule out the problem being in your account and point to a problem in your device.

  • PummyRajPummyRaj Posts: 11,936 Superstar

    Hello @Richard_Hays Hearty Welcome to our wonderful King Community πŸ€—

    I am very sorry to hear about the issue in your game!


    I just would like to make sure that you are having this issue with Farm Heroes Saga game but not some other game! Can you please confirm that?


    And with regards to the "loading issue" -- Are you playing on a PC or mobile device? If you are on PC, which browser are you using? Like my friend @MountainMom suggested, did you try to play on a different device OR a browser?

    Are you seeing any "error" message or an icon or something else while loading the game? Can you please show me a screenshot of that error message?


    Please post back with all these needed details, so that we can discuss further. You can simply type your reply in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.

    Talk to you soon! Have a great rest of the day πŸ“ πŸ“


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  • Richard_HaysRichard_Hays Posts: 5 Level 2

    I can load and play other King games without a problem.

    Using a PC. Use Chrome for all games and am able to play other non King games and other King games with no problem.

    Have tried a different browser with no change.

    I do not get and error message, it just gives a frown like face.

    Hope this helps. Very frustrating. Takes me money at times and I have to go through this over and over.

  • TaniasantiTaniasanti Posts: 2 New Bee
    edited July 13

    **Edit by CM: Unsupported language**

  • Richard_HaysRichard_Hays Posts: 5 Level 2

    Can not understand a word... Game still not doing anything. Starts to load and then get the unhappy face (frown).

  • MountainMomMountainMom Posts: 517 Game Expert
    edited July 12

    Hello again @Richard_Hays, There could be a glitch in your app, but I would still like to know if you have the same issue when playing on a different device. Do you have access to a different PC or a mobile device?

  • Richard_HaysRichard_Hays Posts: 5 Level 2

    I will see if I can borrow from someone or use theirs to try. Just don'e understand why all of a sudden it will work work like a week and then do it again. And also why other King games will work fine.

  • Richard_HaysRichard_Hays Posts: 5 Level 2

    I used a newer, faster laptop. It worked but seemed slower than my old desktop. The game worked like normal this morning when I logged on.

  • bearwithmebearwithme Posts: 8,942 Superstar

    Hello @Richard_Hays - I'm glad it appears your game is working OK for now on the laptop. I'm not sure why you only have a problem with Farm Heroes Saga. I play on mobile devices but have noticed that sometimes I will experience a problem with certain King games and not others. I'm not sure if it is because a special event may be running that is more demanding on my internet or not.

    Anyway - I hope that you will be able to play OK now that you are using the laptop and don't run into the same problem again. If you do, please comment here and we will try and help you further.


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