Game not loading- app version 5.43.5 iOS (Fixed)

pinkvanilla

It’s Apple

gcgio

with the new update now the game works but i’ve lost all my bonus !!!! 👿👿👿

PummyRaj

Thank you for clarifying about your device @pinkvanilla 👍️

Hello dear @gcgio Hearty Welcome to our Wonderful King Community 🤗

I am very sorry to hear that you have lost the boosters from your game! But, I am glad to hear that your game is working properly now 👍️

The reason for you to lose your stored up boosters is because you have "reinstalled" the App. Unfortunately, when we reinstall the game, all the data related to the game will be deleted from the device memory. Unlike the Gold Bars and the level progress, the boosters are not stored to the game, but only to the Device local memory, to facilitate us to play the game even off-line.

I am very sorry to say that the King team will not reimburse our lost boosters, unless we have purchased them with real money. Please let me know if you have purchased any of those boosters, so that I can direct you to the "King Player Support" team.

Hope this made sense and clarifies.

Have a great day and a wonderful week ahead 🍓 🍓

Crazy Cat Lad

This issue has now been fixed!

Please update the app to the new version 5.44.6 and the game should be back on track again.