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Bought gold to finish a level.
Laetitia_Van_Zyl
Posts: 72
Level 3
in Support
Hi
I have send an email but had no response from you. Thus I quote my email here:
Hi
I am really really upset this morning. I am on level 3269 and almost have finished the game. Just a few moves left. So I bought a R49.00 package to continue. As I pressed continue, a whatsapp message came in and the game minimised. Then it starts from the beginning again. I lost the 9 gold and the 5 extra moves. The very same thing happened on level 8 of the Golden egg. I can forward you the Google play order receipts in both cases. What upsets me most is that I will now not get the last of Choochoo's gifts as I am way over my spending limit with Farm heroes saga already this month.
I dont want to post this on the forums.
Thank you for a great game
I took some screenshots, but it is worthless as nothing is showing. However, the very same thing happened this morning, except, there was no whatsapp message. After the transaction was done, the game went back to the starting page and I could not finish the level. I hereby attach the screenshot showing the gold in my game. I do not think I will buy gold anymore.
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Laetitia
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Best Answers
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Hi again dear.
Did you get any complaint / Ticket number. Its a long number usually starts with 9.
If you didnt get please send them again the email but this time please choose a different topic. Try again....😀. Thats the correct and only forum which can help you.
Best of luck and have a nice weekend.😀
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You are welcome and great to hear! 👍
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Answers
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, You can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items not received" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a farmtastic day! 😊
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Hi and welcome to the community.
The only way you can get back your gold bars is to contact player support directly from your game application. So go to settings of your game application and send an email to player support. I hope they will take an action in your favour.
Best of luck. Keep enjoying.😀
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Thank you aijzicbal.
I have tried that. The page opens but nothing happens. I do see the King logo and the X to close the page.
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You are welcome! If you have asked it on Contact Us already, please be patient until their team answer you while you receive your email. 😊
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Thank you Diamond Lim.
We keep on farming !
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Hi again dear.
Did you get any complaint / Ticket number. Its a long number usually starts with 9.
If you didnt get please send them again the email but this time please choose a different topic. Try again....😀. Thats the correct and only forum which can help you.
Best of luck and have a nice weekend.😀
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You are welcome! 😊
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it is all sorted ! Thank you so much!
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Oh thats very nice.
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Problem solved! Quick and easy. Thank you King Games Guys. You are the best! And a big thank you for following up aijaziqbal 😍
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