๐Ÿฅ•๐Ÿ๐Ÿ“๐Ÿ’ง ๏ปฟHarvest your level 4000 badge! HERE!
๐Ÿ’ช๐Ÿ“ฑ Collect your Farm Harvest Master Badge! HERE!
๐Ÿง Guess the score and get a chance to win Gold Bars! HERE!
๐ŸŒˆ Collect your Rainbow Love Badgeโค๏ธ HERE!
๐Ÿ”ฅ Hot right Now in Farm ๐ŸŒถ
๐Ÿ‘‰ NEW Feature in the Farm โ€” T E A M S ๐Ÿ‘ฉโ€๐ŸŒพ ๐Ÿ‘ฉโ€๐ŸŒพ
๐Ÿ‘ซ Looking for a Team to join? Need to Recruit your Own team?๐Ÿ‘ฉโ€๐ŸŒพ ๐Ÿ‘ฉโ€๐ŸŒพ

Why don't my +5 move boosters ever register?

WlindaWlinda Posts: 9 Level 2
edited November 2020 in Support

I often get rewards of +5 moves in the game, yet they never show up to use them. The "select boosters" shows just the + sign and wants me to buy them. It does not automatically add +5 to the level I am playing either, because I know how many moves that level has and it never changes. A bit frustrated as I could really use those extra moves sometimes. Here's a screenshot showing the "reward" I never get. Someone else in the discussion had the same problem but somehow theirs got fixed. Mine still an issue.


Answers

  • Freddy_Freddy_ Posts: 59,285 Sweet Legend
    edited November 2020

    @Wlinda Hi and welcome, You are in the Candy Crush Saga Forum and this is for the Farm Heroes saga forum but not to worry as it will be moved to the right place Monday

    I will tag the farm heroes superstar / game experts to here so hopefully they can help you

    @Chicken_Slayer @MountainMom @encantes

    Link to farm heroes forum below


    Thank you

  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 44,852 Diamond Diaries Moderator

    Welcome to Sweet King Community! ๐Ÿ‘‘

    Opps! This game's support community is Candy Crush Saga (not Farm Heroes Saga) but don't worry! I will tagging @Crazy Cat Lad moves this thread to Farm Heroes Support Community.

    And I will tagging @encantes and @MountainMom if they can help this problem. ๐Ÿ˜Š

    Signature - Moderators 2021 DiDS Diamond Limpng

    ๐Ÿ๐Ÿ…๐ŸŒ๐Ÿ’ง Super Cropsies Contest - Win Gold Bars to your game here!ย (byย @Fluzzard)ย 

    ๐Ÿ’ Diamond Diariesย Guidesย &ย Pollsย ๐Ÿ’


    ๐Ÿ‘‘ Are you newbie? Learn moreย hereย around King Community! Want to win free Gold Bars? Joinย here! Subscribeย hereย on Tagging List of King's Games & More Topics on King Community! Let's help to create/vote amazing ideasย here! ๐Ÿ‘‘

  • encantesencantes Posts: 2,006 Farm Moderator
    edited November 2020

    Hi @Wlinda and a warm Welcome in this Community ๐Ÿ“ ๐ŸŽ ๐Ÿ I'm so sorry that you have an issue with the Honey Pots's rewards. It's happen to me 2 months ago but I was a temporary glitch because then it worked regularly! I play with an Android mobile and I only clear the cache, turn off wait for 30 seconds and turn on again. The rewards is automatically charged to the next level on the players's map. May you please take all the screenshot of it before to play next level?

    You have already posted this problem on August 24th in F.H.S Community: https://community.king.com/en/farm-heroes-saga/discussion/comment/1018725#Comment_1018725

    Let me tag @QueenB if it's possible to check again with the Studio.๐Ÿ˜‰

    Many thanks for tag @Freddy_Falkner and @Diamond Lim

    We are waiting for your screenshot and post it on Farm Heroes Saga, I wish you a nice day ๐ŸŒž๐ŸŒž๐Ÿค—๐Ÿค—

  • WlindaWlinda Posts: 9 Level 2

    Hello encantes.

    Please do not take offense but it appears I am back where I started with the same people as in the original discussion (that I think you started). At the end of that discussion QueenB suggested I ask it in support. I went to the support link and posted it. Apparently support is broken because my question went to Candy Crush, then Diamond something, and now I'm back here in Farm Heroes discussion (not support) with the same folks as before.

    I do not play on mobile, I play on a laptop computer where the cache is regularly cleared. Thank you for your (and QueenBs) previous discussion but we couldn't fix it before and I doubt anything has changed. Since I cannot get to game technical support I think I will give up on ever getting this addressed.

  • encantesencantes Posts: 2,006 Farm Moderator

    Hi @Wlinda please just wait when CM are on duty next week! Have a nice evening ๐Ÿค—๐Ÿค—๐Ÿค—๐Ÿค—

  • QueenBQueenB Posts: 7,149 Community Manager

    Hi @Wlinda ๐Ÿ˜€

    We've passed on the feedback to the studio however they have not been able to reproduce the issue and therefore could not find any issues.

    They insist that the +5 moves do get added at your current level and they have been keeping an eye on this to see if there are any issues.

    This feature can be confusing so the next time you get the boosters as a reward, take a screenshot of your level when you start it so we can see what level you are on and how many moves it has so we can ask the studio to have another look.

    @encantes thanks for the tag ๐Ÿ˜‰



    ๐Ÿฌ Play Candy Crush Sagaย  ๐Ÿญย Play Candy Crush Soda Sagaย  ย ๐Ÿ‘ซPlay Candy Crush Friends Saga

    ๐Ÿคผโ€โ™€๏ธ Play Candy Crush Jelly Sagaย  ย  ย  ๐Ÿ‘ฉโ€๐ŸŒพ ๐Ÿ“Play Farm Heroes Sagaย ย  ย  ๐Ÿฅญ Play Crash on the Run!



  • roeizhyroeizhy Posts: 3 Newbie

    I lost my extra five moves it came along as 2 moves

  • PummyRajPummyRaj Posts: 13,945 Farm Moderator

    Hello @roeizhy ๐Ÿค— A Warm Welcome to our Farmtastic King Community!

    Can you please clarify about which reward you are talking about?

    1) Is it the Honey Harvest gifts?

    2) The Booster we receive after watching the Ad Videos?

    3) Is it a reward from some other event?

    If you can reply with these details and any other extra information, I can assist you better.

    Hope to talk to you soon. Have a Cropsilicious rest of the day ๐Ÿ“ ๐Ÿ“ ๐Ÿ“


    Signature - Moderators 2021 FHS PummyRajpng
  • roeizhyroeizhy Posts: 3 Newbie

    This is the 5 extra moves supposed befpre it gappened to be like that but now only 2 moves i can get and after i try the othermoves after the ads it says im disconnected with it so how does it possible.that i can still have 6 extra moves

  • roeizhyroeizhy Posts: 3 Newbie

    Could you help me to solve this issue

Sign In or Register to comment.