Lost bars?

robbinmj

I purchased a $9.99 game bundle on Farm Heroes Saga. I received the 52 gold bars and went to use 18 of them.

The screen froze before it got to the next level so I lost the 18 bars.

Is there a way to get them back?

My Facebook ID is 1008059315.

Spinnifix

Hello and welcome to our beautiful community

I am very sorry and I would like to help you!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

Please look under buy & gold bars.

https://soporto.king.com/contact

Good Luck

Spinnifix

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

kiara_wael

https://community.king.com/en/farm-heroes-saga/discussion/319765/lost-bars

Hi and Welcome to our Community

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/319765/lost-bars

Hello @robbinmj 🤗 Hearty Welcome to our Wonderful King Community 🙂

I am very sorry to hear about the issue in your game!

Were you able to contact the "King Support Team" and get hold of them to explain that you have lost your Gold Bars?

If you are still looking for help, please post back by typing in the empty comment box given below.

Hope everything works out fine and you will receive the Gold Bars back into your game 👍️

Thank you for posting in the Community. Have a wonderful weekend ahead 🐤 🐇 🐤