Query...

alekhya51292

I haven't used any gold bars but they have been reduced from 34 to 25.

alekhya51292

Unable to logout of site in mobile browser.

SBH

@alekhya51292 maybe try uninstalling and reinstalling the apps 🤔😃 Good luck for You and have a Nice Day ‼️😃👍😃

SBH

Hello @alekhya51292 I used to have a similar problem. Plus all my bosters are gone. I uninstalled and reinstalled the applications. Good luck for You and have a Nice Day ‼️😃👍😃

Freddy_

@alekhya51292 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

Unfortunately the community can not deal with gold bar issues

Please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Freddy_

@alekhya51292 Hi Again . Can you explain your issue a little more what platform are you playing on and can you explain whats happening when you try to log out

Thank you

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/324459/query

Hello dear Alekhya 🤗 A Warm Welcome Back to the King Community 🌺

The amount of Gold Bars that are reduced is 9 Bars, which is exactly the cost of "5 extra moves"! I am suspecting that there could be an "accidental" click on "Purchase Moves", once the level was unfinished!

This has happened to me also "n" number of times and lost too many Gold Bars in many games 🙄

Unfortunately, the Support Team will not be able to reimburse those Gold Bars. Because, technically, it is considered as we have purchased the extra 5 moves.

But, you can definitely write to the "Customer Support" team to try and see if they will give back your GB. Definitely worth a shot, but please do not keep your hopes up 🤔 Since you are using a mobile device, please send in the complaint from your game itself.

Please let me know if I can be of any further assistance.

Hope to talk to you soon. Have a Farmtastic rest of the day 🍓 🍓

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/324461/query

Hello again Alekhya 🤗

Are you referring to the "King Community" website? Or the games?

Since it has been an hour, you have posted this Query, are you able to log out without any issues? Or do you still need help?

Please let me know. Talk to you soon.

Have a Farmtastic rest of the day and a great week ahead 🍓 🍐 🍓

[Deleted User]

I agree with @PummyRaj

I have accidentally bought 5 extra moves before. But I did finish the level!

alekhya51292

@Freddy_Falkner Earlier I have posted an issue related to gold bars in the community like this and my problem got solved. That is why I had posted again.

alekhya51292

@Freddy_Falkner And I wasn't playing but opened king community website in Google Chrome mobile browser. And when I click on sign out, it still shows my account logged in.