Game freezes when opening the app! (FIXED🐝)!

Maria_Holmes · August 2021

Same here.. 🥴

Maria_Holmes · August 2021

I just opened the game on nlaptop, and it worked. But on my phone the app is still frozen. After I hit the start button, everything is gone, and nothing still doesn't work.

Spinnifix · August 2021

Hello and welcome

Please look for the update and clear the cache and play a level and it will update. As a precaution, I am happy to pass it on to the moderators. @encantes @Lady_Choo @PummyRaj

ghwayman · August 2021

Same as everyone else for me! App has latest update and so has my iPhone 11. Plenty of storage space. App opens then everything disappears apart from the levels and although I can scroll through the levels none of them will open. Cannot open anything on the top bar either

Geraldine_Taylor · August 2021

Why do we now have to log in and out of the game? Is the game information not being stored because each time you log in it gives you the option to start where you left off. This was not the case earlier. You only had 1 button and that was the play button. If you don't select the button that says to start where you left off, and you just press the play button, the game will start you at level 1. The beginning of the game. I have downloaded the game to my computer and never do I log out. I know the Devs are aware of this, but can you tell us when we can expect this issue to be fixed.

Vallyvally79 · August 2021

@Spinnifix there is no new uploading for Android. I also cleared the cache but nothing changed 😣

ewaurb · August 2021

**Edit by CM: Unsupported language**

QueenB · August 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1755255#Comment_1755255

Welcome aboard to our lovely Community 🤗

We are very happy to have you here but, we only use English in the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English so we can understand and chat with you more 😉

Thanks for your understanding and have a lovely day!

QueenB · August 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1755123#Comment_1755123

The developers are still investigating this and have believed the issue might be fixed now.

Could you please let me know if this is the case? Is the game working for you now? Also, were you able to log back into your game fine?

Let me know if there is anything I can help with 😉

QueenB · August 2021

https://community.king.com/en/farm-heroes-saga/discussion/comment/1755128#Comment_1755128

Hi there!

As I mentioned above, the developers are still investigating however, they believed the issue might be fixed now.

Could you let me know if you have checked the game lately and if it's working?

Thanks 🙂

Geraldine_Taylor · August 2021

Hi QueenB.

I have taken 2 screenshots. 1 before I logged in and 1 after I logged in. After I logged in, I ( X'ed) out of the game. I then proceeded to go back into the game and hit play and it took me directly to my game. The game proceeds to know who I am without logging in every time. I think the problem has been fixed for now. I will let you know if anything else happens. Thank you.