Lives are not getting sent

Lyn_Mottrom

I have been trying to send lives for the past week an although it tells me that they are sent when I go in to play the game the player icons down the bottom are still red indicating that no lives have been sent, can someone please help me with this

encantes

Hi @Lyn_Mottrom and Welcome in this Community 🍓 🍎 🍏 🍓 🍎 🍏

I'm sorry about your issue! In order to help you may you please specify your type of device and if you play through Facebook or King.com?

Did you update the game to the last version? It's possible to have a screenshot of your issue?

Many thanks 🌞 🌞 🌞 🌞 🌞

I'm waiting for your answer 😊😊😊

Lyn_Mottrom

I'm using a desk top computer

Lyn_Mottrom

I've run out of lives so I won't be able to post a screen shot until tomorrow, sorry and the computer has been updated

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/1773075#Comment_1773075

Did you try to clear the cache in your device, close your app wait for 5 minutes and open again?

Lady_Choo

Hi, sorry for butting in but its very important that we know how you save progress. If you play through King.com or Facebook on a browser, or through the windows 10 app. It makes a difference as Facebook currently has a problem where requests are not being sent through even when clicked and so very few lives and beans are coming through both to us and others.

Lyn_Mottrom

I'm guessing that the time difference is the reason that this was closed, I had finished playing at 4pm on the day that this question was answered, it's now 12.40pm the following day. I haven't opened the game to play and won't be until approx 3pm Australian time so until then I won't have an answer to the question. Sorry if this seems to be ambiguous

Lyn_Mottrom

Hi, when I went in to play today (Wednesday 1/9/21) the game was working as it should be, I don't know what the problem was but it appears to have cleared itself

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/1774867#Comment_1774867

Hi and Welcome again 😊😉

Happy that the issue disappeared!!! If you need more support don't hesitate to write we are all here to help you 😉

I wish a good day 🌞