get rid of super fruit...game freezes when info flashes about super fruit i
Hello @kkw1946 🤗 Hearty Welcome back to our Wonderful Farm King Community!
I am very sorry to hear about the issue in your game!
** Actually, I do not think it is the issue with "super fruit"! But, the "tutorials" itself! Same thing has happened to few players when the +1 Bonus booster was introduced.
Which level are you at and what device are you using?
** If you try to close the game and re-open, is it still freezing on the "Tutorial Video" or are you able to play the game? If you have checked that, can you please try and let me know?
Please let me know these above details and I will go report it to our Farm In-charge.
Thanks a lot for your cooperation and patience. Have a Farmtastic rest of the day 🐥 🐥
I'm playing on my dell laptop...retarted the game still freezes
Farm Heroes Saga, level 4291
Thank you @kkw1946 👍
One more question… are you playing on Facebook OR Windows 10 through Microsoft store?
I will report it to our Farm In-charge and will get back to you.
please fix it so the game doesn't freeze - almost at the end - then super fruit comes on and FREEZES
Hello @kkw1946 🤗 Hearty Welcome Back to our Farm King Community!
I am sorry to hear that you are still having issue with that booster!
You came here on October 6th to complain about the same issue! Is it still the same OR did the Super Fruit showed up in a random level?
** I did send a complaint to our Farm In-charge. But, forgot to follow up on that. Once you write back to me, I will
Are you still stuck on level 4291 OR did you move to a new level?
Is it a "Tutorial" that is presented by the ChooChoo bird and your screen is stuck on that screen? OR does the Superfruit appears suddenly and the screen freezes?
I am aware that you are playing on a computer through Facebook. Please provide as much as details as possible for you.
Thank you and looking forward to talk to you soon 🐥 🐥
still stuck on level 4291
appears to be a tutorial....I click on Continue...nothing happens....screen frozen
Have you got a mobile device you could play on to see if it will bypass that issue?
no...just my dell laptop
no, I just use my Dell laptop
What browser do you use and do you have any add ons such as ad block?
Microsoft edge, AdBlock plus but it is turned off for this game
I just tried Firefox and Chrome.....same freeze happened
Thank you very much for all your answers and for your patience 🙏
I will give a heads-up to our Farm In-charge and ask them if there is anything they can do from their side 👍️
Can you please find your game ID number and post it here? Since you are on Facebook, you can try this link --> Find my game ID
Once again, Thank you for your patience. Have a Farmtastic week ahead 🐥 🐥
Hi there @kkw1946, I'm the Community Manager for Farm and I'm sorry to hear you're still having this issue 😕
I've reported this to Player Support who will investigate further however, we could use a screenshot of the entire page when the game freezes showing the tutorial so we can have a closer look. Could you help us with that, please?
Oh, and we will also need your Game ID as our lovely @PummyRaj has suggested, with the ID, we will be able to help you 😉
Thanks and hope to hear from you soon ☺️
how do I find my ID?
Hey! Would you like to give us your opinion?