connection error - I can't retrieve my progress.

ruthcerqueira43

Goodnight! I use the game by mobile, and after an update, my progress has gone out and whenever I try to rescue from connection error. But my internet is ok, no problem. could someone help me please

Lindark

Hello, I found a helpful thread for you. Hope this helps.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/353972/connection-error-i-cant-retrieve-my-progress

Hello @ruthcerqueira43 🤗 Hearty Welcome to our Wonderful Farm King Community!

First of all, Thank you very much for coming back and posting your question in English for us to understand and to be able to help you 😍

I am so sorry that I could not attend to you earlier 😌

Sorry to hear about the issue you are having in your game! Can you tell me when did the problem start? By any chance, was it on Wednesday, the 27th?

Did you log into the game through Facebook OR Kingdom account?

If you logged in via Facebook, can you please follow these steps and let me know how it goes:: Close the Game App --> Delete the Facebook App --> Clear Cache --> Disconnect WiFi --> Shutdown your mobile for 5 minutes and turn it back on --> Connect to Internet --> Reinstall Facebook App --> Open the game and log-in.

** Now, you should be able to log into the game without any issues. Since you are logged in, your progress should be back too.

Hope everything works out fine. Please let me know how it went! Or if you need further assistance 🐥

** TO reply back, please type your message in the blank box given below to my comment.

Talk to you soon. Have a Farmtastic rest of the day and a great rest of the week 🍓 🍓

Lindark

Let us know if any of this helped you! Keep on trying! :)

ruthcerqueira43

hello, this is happening from the 15th of october. My account is not logged in by facebook, it is logged in by kingdom. I don't know what to do, I already uninstalled and installed the application several times and it still didn't work.

Grumpy_Old_Man

I found that you can start the app with a mediocre connection, but it takes a strong connection to retrieve your progress. So maybe there is congestion where you live, or maybe there are too many background apps running.